1A. Setting Up Service 5
Setting Up Service
䢇 If you received your device in the mail and you are
activating a new device for an existing number on your
account, (you’re swapping phones), you can activate
on your computer online or directly on your phone.
䡲 Activate on your computer:
● Go to sprint.com/activate and follow the
instructions.
䡲 Activate on your phone:
1. Turn on your new phone. (Make sure the old one is
turned off.) Your phone will automatically attempt
Hands-Free Activation.
2. Tap Activate to override auto-activation and start
the manual activation wizard.
3. Follow the on-screen prompts to complete the
activation process.
4. After you have completed the wizard, make a
phone call to confirm your activation.
If your device is still not activated or you do not have
access to the Internet, contact Sprint Customer
Service at
1-888-211-4727 for assistance.
Using Device Self Service
This built-in service can allows you to activate your
phone manually via a Web-enabled UI.
1. Press and touch Main () > Settings >
Device Self Service.
2. Follow the onscreen prompts to manually activate
your new phone.
Important: For security reasons, you will need your Sprint
phone number and PIN to use this activation
method.
Note: Your phone will need to complete one hands-free
activation attempt before you can continue.
Note: If you don’t override Hands-Free Activation, your phone
will attempt to auto activate five times. Wait for
Retry to
appear on your screen. Tap
Retry and then tap
Activate.
Tip: Do not press while the device is being activated.
Pressing cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint
Customer Service by dialing
1-888-211-4727 from any
other phone.
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