This document serves as an e-manual for a Samsung TV, providing comprehensive information on its features, usage, troubleshooting, and accessibility.
Connections
The TV supports various connection methods for external devices and networks. You can connect an antenna cable for live broadcasts and access the internet via a LAN cable or wireless access point. The Connection Guide provides detailed, pictorial instructions for connecting different external devices.
Supported Audio Devices: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup.
Supported Video Devices: HDMI.
Supported Smartphones: Screen Sharing (Smart View, Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay.
Supported PCs: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay, NFC on TV.
Supported Input Devices: Remote Control, USB Keyboard, USB Mouse, USB Gamepad, USB Camera, Bluetooth Device.
Supported Game Consoles: HDMI.
HDMI Troubleshooting is available to check HDMI cable and external device connections. Some functions and connection methods may vary by model or geographical area.
Antenna Connection: An antenna cable can be connected to the TV. A cable box or satellite box negates the need for an antenna. For optimal reception, connecting both connectors using a Multi-Switch or DiSEqC Switch and setting the Aerial Connection Type to Dual is recommended. DVB-T2 system support may vary.
Network Connection: The TV can connect to a wired or wireless network. For wired connections, a CAT 7 (*STP type) cable (100/10 Mbps) is recommended. The TV may not connect if the network speed is below 10 Mbps. For wireless connections, the SSID and password of the wireless access point are required. WPS or PBC buttons can be used for automatic connection. You can view, disconnect, or delete previously connected networks. The network settings can be reset to factory defaults.
Power On with Mobile: The TV can be turned on using a mobile device connected to the same network via the SmartThings app or Apple AirPlay (availability may vary).
IP Remote: An IP control device can be connected remotely to manage the TV. Power On with Mobile must be enabled for this function.
Wi-Fi Direct: Allows direct connection with other devices for content sharing without a wireless router. Turning off Wi-Fi Direct is recommended for maximum network performance with a 6 GHz access point.
Device Name: The TV's name on the network can be changed.
Displaying Mobile Device Screen on TV
You can mirror your mobile device screen to the TV using Smart View, Apple AirPlay, or Tap View. When screen sharing starts, the TV switches to Multi View or the mobile device's screen.
Screen Sharing (Smart View): Disconnect the mobile device or press the remote control button to turn off. Settings like aspect ratio can be changed via the Smart View menu on the mobile device.
Apple AirPlay: Requires Apple AirPlay Settings to be enabled on the TV.
Screen Sharing (Tap View): Tap your mobile device on the TV to display its screen or the Music Wall screen (if a music app is running). Tap View must be enabled in the SmartThings app. Tapping should be done gently on external edges to avoid damage.
Connection Cables for External Devices
Various HDMI cable types are supported for digital video and audio signals: High Speed HDMI, High Speed HDMI with Ethernet, Premium High Speed HDMI, Premium High Speed HDMI with Ethernet, and Ultra High Speed HDMI. DVI to HDMI cables transmit video only. Optical cables transmit audio signals with low loss. Component cables transmit analog HD video (1080i) and audio. Composite cables transmit analog video and audio.
HDMI Connection Notes: Use HDMI cables 17 mm or less in thickness. Non-certified cables may cause errors. Some HDMI cables and devices may not be compatible. HDMI Ethernet Channel is not supported. Use cables shorter than 3m for best UHD quality. Power sync mode is automatically activated when connecting external devices via HDMI.
Audio Device Connection Notes: For better audio, connect a sound bar or A/V receiver. Optical cable connection automatically changes Sound Output settings. Unusual noise may indicate a problem with the audio device. Digital audio is available with 5.1 channel broadcasts.
Computer Connection Notes: Refer to "Read Before Connecting a Computer (Supported Resolutions)" for supported resolutions. For wireless PC connection, both devices must be on the same network. Sharing content with network-based devices may be affected by network configuration.
Portrait Mode Connection Notes: Requires Auto Rotating Accessory (sold separately). For PC or console, the device setting must be changed to Portrait Mode.
Remote Control and Peripherals
The Samsung Smart Remote controls TV operations and can be paired with external devices.
Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV) Buttons:
- (Power): Turns TV on/off. In The Frame, switches between TV and Art mode.
- (Voice Assistant): Runs Voice Assistant.
- (Settings / Number / Colour button): Alternates between Settings menu, virtual numeric pad, and Option pad.
- (Multi View): Directly enters Multi View function.
- Directional buttons (up/down/left/right): Moves focus.
- Select: Selects items, shows program info.
- Return: Returns to previous menu, terminates running function, shows previous channel.
- (Smart Hub): Switches to Media Home or Ambient Home (Art Home for The Frame).
- (Play/pause): Shows playback controls, uses recording/Timeshift, or Game Bar in Game Mode.
- Volume (+/-): Adjusts volume, mutes, opens Accessibility Shortcuts.
- Channel (∧/∨): Changes channel, shows Guide or Channel List.
- Launch app buttons: Launches indicated apps.
Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series) Buttons: Similar to above, but with a Colour button instead of Settings / Number / Colour button.
Samsung Smart Remote (The Sero) Buttons: Similar to QLED TV remote, but includes a Rotate button to switch between landscape and portrait mode.
Connecting Samsung Smart Remote: Automatically pairs on first use. If not, point at TV and hold Return and Play/Pause buttons for 3+ seconds.
Controlling External Devices with Universal Remote: Register external devices via the Universal Remote menu to control them with the Samsung remote. Anynet+ (HDMI-CEC) allows control of compatible Samsung devices without extra setup.
Learn how to use Samsung Smart Remote: Access Remote Button Guide in Support settings.
Controlling TV with Keyboard, Mouse, or Gamepad
Connect USB or Bluetooth keyboards, mice, or gamepads for easier TV control.
USB Keyboard/Mouse/Gamepad: Plug into USB port. Mouse is only available in Internet app and Workspace. XInput USB gamepads are supported.
Bluetooth Keyboard/Mouse/Gamepad: Connect via Bluetooth Device List in Input Device Manager. Up to four gamepads can be connected.
Keyboard and Mouse Usage:
- Directional keys: Moves focus.
- Windows key: Displays TV settings.
- Enter key: Selects item.
- ESC key: Returns to previous menu.
- F1-F4 keys: Colour buttons.
- F5 key: Displays Home Screen.
- F6 key: Displays Sources screen.
- F7 key: Displays Channel List.
- F8 key: Mutes sound.
- F9/F10 key: Adjusts volume.
- F11/F12 key: Changes channel.
- Page Up/Down: Scrolls web page in Internet app.
- Left-click: Starts function in Internet app.
- Right-click: Opens options in Internet app (Open, Open Link in New Tab, Enable Scroll Mode).
Supported Gamepads: Lists various Xbox, Sony, Google, Amazon, Joytron, Logitech, PowerA, and Nvidia controllers with their connection types (BT/USB) and force feedback support.
Entering Text with On-Screen Virtual Keyboard: Use the virtual keyboard to enter text. Recommend text provides suggestions. Editing Buttons offer quick editing functions. Options include Recommend text, Reset Recommended Text Memory, Show Editing Buttons, and Language. Voice input is also supported via the Samsung Smart Remote's microphone.
Smart Features
Enjoy various apps with Smart Hub.
Using Smart Hub: Access Internet search, install apps, view media from external storage. Some services are paid. Requires network connection. Features may vary by provider, language, or region.
Displaying the Home Screen: Press the Smart Hub button.
- Privacy Choices: Manage privacy policy for Smart Hub services.
- Search: Search for channels, programs, movies, apps.
- Ambient Mode: Displays desired content (time, weather) when TV is not in use.
- Game: Play games with a connected controller.
- Art: Displays artworks or photos when TV is off (The Frame only).
- Media: View TV programs, install apps.
- Menu: Manage external devices and settings.
Launching Smart Hub Automatically: Enable Start with Smart Hub Home in Start Screen Options.
Launching Last Used App Automatically: Enable Autorun Last App in Start Screen Options.
Automatic Mirroring from Multi View: If screen mirroring a mobile device, Multi View automatically displays the device screen.
Automatic Casting in Multi View: Casting YouTube content from mobile automatically displays it in Multi View.
Testing Smart Hub Connections: Use Smart Hub Connection Test in Self Diagnosis.
Resetting Smart Hub: Use Reset Smart Hub in Self Diagnosis. Requires PIN (default "0000" or "1111" for France/Italy).
Using Ambient Mode: Displays photos or content when TV is not used.
- Getting to Know Ambient Mode: Press View Help.
- Function and Content Preview: Select content and background.
- Changing artwork: Move focus to artwork, use directional buttons.
- View Details: View detailed info.
- Favourite: Add/delete images from Favourites.
- Edit: Customize settings (Weather Filter, Time Filter, Colour, Vibes, Backgrounds, Shadow Effects, Filter, BGM Mode).
- Screen Settings: Adjust brightness, saturation, colour tone (Red/Green/Blue Tone).
- Selecting Content Category: Favourite, Special Edition, Cinemagraph, My Album, Q Collection, Mood, Relaxation, Décor, Info, Artwork, Background Theme, Routine.
- Ambient Screen Options: Configure Auto Brightness and Sleep After.
Entering TV Viewing Screen from Ambient Mode: Press Smart Hub or Media button.
Using Art Mode: Displays image content when TV is not in full screen (The Frame only).
- Press Smart Hub button to switch to Art mode.
- Art Home Screen: View information and promotions, list of image categories.
- Changing artwork: Move focus to artwork, use directional buttons.
- View Details: View detailed info.
- Favourite: Add/delete images from Favourites.
- Mount: Customize border style and colour.
- Screen Settings: Adjust brightness, colour tone, Brightness Reset.
- My Page: Manage Recent and Favourites.
- Slideshow: Play images from Favourites.
- Delete: Delete images.
- Art Mode Options: Configure Sleep After, Night Mode, Motion Detector.
Import Images from USB Memory: Connect USB, select image, then Options > Send to Art Mode.
Using Art Mode with SmartThings App: Select images, save photos, subscribe to Membership, apply border styles, configure Art Mode Options.
Precautions when using Art mode: Motion sensor location and performance, image burn-in minimization, screen brightness/colour tone adjustments, Auto Power Off function.
Using Samsung Gaming Hub: Gamestream games, connect controllers (Bluetooth or USB).
- Learn More: Information on Gaming Hub and device usage.
- Accessories and Music: Connect controllers and audio devices, manage music.
- Apps and Devices: Install/remove apps or devices for games.
- Game list: Purchase/subscribe to games.
- Game Activity and Options: Configure Game Rating Lock, Personalisation Settings, Tutorial.
About the Media Home Screen: View TV programs, install apps.
- APPS: Install various apps.
- Moving/Removing items: Edit list to relocate or uninstall apps.
- Recent: Access last watched programs or input sources.
- On Now: Display currently aired programs.
- Universal Guide: Search for content, get recommendations.
- Media Options: Preferences, Continue Watching, Parental Lock.
About the Menu Home Screen: Manage external devices, configure settings.
- Samsung Account: Create/sign in/out of Samsung account.
- Notification: View notifications.
- Settings: Quick settings for frequently used features (All Settings, Support, Network, Intelligent Mode, Picture Mode, Picture Setup, Sound Mode, Sound Output, Bluetooth Speaker List, Game Mode, Input Device Manager, Subtitle, Audio Language, Sleep Timer, PIP, Picture Size, Colour Tone, Picture Clarity, Contrast Enhancer, Digital Output Audio Format, Colour Space, Power and Energy Saving).
- Connected Devices: Select external devices.
- Multi View: View multiple screens simultaneously.
Using a Samsung Account: Create and manage your account.
- Sign In/Create Account: Log in or create a new account.
- Managing Account: Sign out, Edit profile, PIN Setting, Payment Info, Back up, Product Registration, Sync Internet, Remove Account, Terms & Conditions, Privacy Policy.
Using the Shortcuts: Access Sources content quickly.
- Sources: Select external devices.
- Channels: Add, move, remove broadcast channels.
- e-Manual: Displays e-Manual guide.
- Settings: Displays main on-screen menu.
- TTX/MIX: Access TTX menu.
- Terrestrial, Cable, Satellite or Service Provider: Choose broadcast type.
Adding/Moving/Removing Channels: Manage channels in the Shortcuts menu.
Using Workspace: Connect and use Windows PC, Mac, or mobile device from the TV.
- Screen Sharing (Windows PC) / AirPlay (Mac): Wirelessly connect TV to PC.
- Easy Connection to Screen: Remote access to PC after installing app.
- Connecting a Remote PC: Use Remote Desktop Connection (RDP) for Windows or Virtual Network Computing (VNC) for Mac.
- Playing Multimedia Content on a Remote PC: Play media from shared folders on PC.
- Using Samsung DeX: Connect mobile device with Samsung DeX.
- Using Microsoft 365: Read/create documents on Microsoft 365 website.
- Adding Web Service: Add web service links to Workspace browser.
- Using Web Service: Access web services via Workspace.
Using the Apps Service: Download and run apps from Smart Hub.
- Samsung Account: Sign in to download apps.
- App Search: Search for available apps.
- Settings: Manage installed apps.
Installing/Launching/Managing Apps:
- Installing an app: Select app, Install, Open.
- Launching an app: Run from Downloaded App.
- Removing an app: Select app, Delete.
- Adding apps to Home Screen: Select app, Add to Home.
- Locking/Unlocking apps: Select app, Lock/Unlock. Requires PIN.
- Moving apps: Select app, Move.
- Reinstalling an app: Select app, Reinstall.
- Checking app information details: Select app, View Details.
- Automatically updating apps: Set Auto update to ON.
Using the e-Manual: Control and read the manual embedded in your TV.
- Launching e-Manual: Access via Support settings.
- Buttons: Search, Recently Viewed Topics, Site Map, Index, Device Care, Try Now, Link.
Using the Internet: Surf the Internet on your TV.
- View recently viewed websites or recommendations.
- Use keyboard and mouse for easier navigation.
- Samsung Pass for easy login.
- Read Before Using the Internet Function: Notes on file download, flash video, e-commerce, ActiveX, fonts, response time, loading, copy/paste, email functions, bookmarks, windows, browsing speed, embedded videos, browsing history, video/audio codecs, PC-optimized streaming.
Using SmartThings: Connect and control detected devices.
- Registering Peripheral Devices: Pop-up appears for nearby devices.
- Registering TV/Smart Appliance/IoT Device from Mobile App: Use SmartThings app.
- Controlling TV from Mobile App: Use SmartThings app for On/Off, Channel, Volume, Search, APPS, Ambient Mode, Mobile Cam.
- SmartThings Screen Layout: Device list category (Place, Devices near TV), Add Device, Samsung Account, Settings, List View/Map View.
- List of Devices Compatible with TV: Mobile devices, IR remote control devices, Bluetooth devices, SmartThings devices, External devices.
- Using SmartThings Hub Function: Connect IoT devices requiring SmartThings Hub. Requires SmartThings dongle for Zigbee protocol.
TV Viewing
Use convenience features, edit channels, create favorite lists.
Using the Guide: See programming schedules.
- Channel Filter: View channels by type.
- Edit Channels: Edit channels stored on TV.
- Additional Options: Schedule Viewing, Cancel Scheduled Viewing, View Details, Record, Stop, Edit Recording Time, Schedule Recording, Cancel Scheduled Recording.
- Additional Features: Channel Filter, Schedule Manager, Aerial Type.
Recording Programmes: Record current or upcoming programs using a USB device.
- Instant and Timer Recording: Record current program or schedule recording from Guide.
- Recording while watching: Record current program or schedule recording.
- Recording Schedule Management: Watch Recordings, Schedule Recording (Edit, Delete, View Details).
Setting Up Schedule Viewing: Configure TV to show specific channel/program at specific time.
- Guide Screen: Schedule viewing from Guide.
- Programme Info Screen: Schedule viewing from program info.
- Cancelling Scheduled Viewing: From Guide or Schedule Manager.
Using the Channel List: Change channels, check programs.
- Accessing Channel List: Hold Channel button.
- Functions: Terrestrial, Cable or Satellite, Sort.
- Additional Options: All, Samsung TV Plus, Favourites, Channel Type.
Using the Channel Edit Function: Edit channels stored on TV.
- Accessing: From Channel List or Guide.
- Functions: Lock/Unlock, Delete, Rename channel, Change Number, Restore Samsung TV Plus, Save and Exit.
Using a Personal Favourites List: Create frequently watched channels as favorites.
- Creating: From Edit Channels.
- Functions: Add Channels, Remove, Change order, Rename Favourites, Save and Exit.
TV-Viewing Support Functions:
- Scanning for Available Channels: Auto Tuning.
- Cable Network Search Option: Sets frequency and symbol rate.
- Scanning for Available Channels on Standby Mode: Standby Auto Tuning.
- Setting Wake-up Time: Wake-up Timer.
- Setting Functions for Service Provider: Enable/disable broadcast service provider.
- Viewing Broadcast Service Provider Info: View current provider info.
- Checking Digital Channel Signal Info and Strength: Signal Information.
- Selecting Broadcasting Audio Option: Dual Sound.
- Using Programme Rating Lock: Restrict programs by rating.
- Showing Common Interface Menu: View info and settings for CICAM.
- Configuring Advanced Broadcasting Settings: Expert Settings.
- Tuning Broadcast Signals Manually: Manual Scan (Digital/Analogue Channel Tuning, Fine-tuning).
- Transferring Channel List: Import/Export from USB.
- Enabling/Disabling Edit Channel Numbers: Change channel numbers.
- Deleting CAM Operator Profile: Delete CAM operator.
- Setting Satellite System: Configure satellite dish settings.
- Changing Teletext Language: Teletext Language Settings.
- Selecting Broadcast Audio Language: Audio Options (Audio Language Settings, Audio Format).
- Showing TVkey Interface Menu: TVkey Menu, Delete TV Service.
- Reading Digital Text: Digital Text (MHEG).
Picture and Sound
Adjust picture and sound settings.
Using Intelligent Mode: TV analyzes surroundings and content for upgraded viewing.
- Adaptive Picture: Optimizes brightness and picture quality.
- Optimised: Real-time brightness and quality.
- EyeComfort: Syncs with sunrise/sunset for warmer colours and lower brightness.
- EyeComfort Mode Settings: Duration, Start Time, End Time, Level.
- Active Voice Amplifier: Analyzes ambient noise for optimal sound.
- Adaptive Sound+: Optimizes sound quality by analyzing viewing space and content.
- Adaptive Volume: Automatically adjusts to specific volume level based on usage history.
Adjusting Picture Quality: Change Picture Mode and Expert Settings.
- Choosing Picture Mode: Dynamic, Standard, Movie, FILMMAKER MODE.
- Configuring Advanced Picture Settings: Brightness, Contrast, Sharpness, Colour, Tint (G/R), Apply Picture Settings, Picture Clarity Settings, Local Dimming, Contrast Enhancer, Film Mode, Colour Tone, White Balance, Gamma, Shadow Detail, Colour Space Settings, Smart Calibration, Peak Brightness, Reset Picture.
Picture Support Functions:
- Viewing Picture-in-Picture (PIP): Watch TV broadcast in a small window while viewing external device.
- Changing Picture Size Settings: Picture Size (16:9 Standard, Custom, 4:3), Auto Wide, 4:3 Screen Size, Fit to Screen, Zoom and Position.
Setting the Viewing Environment for External Devices:
- Playing Games on an Optimised Screen: Game Mode (On/Auto).
- Setting Game Mode Details: Surround Sound, Dynamic Black Equalizer, Game Motion Plus Settings (Game Motion Plus, Blur Reduction, Judder Reduction, LED Clear Motion, Clear motion), Game HDR, HDR Tone Mapping (HDR10+ GAMING, Game HDR).
- Using Input Signal Plus: Expands input signal range for HDMI connections.
- Using HDMI Black Level: Adjusts black level for HDMI connections.
Configuring a Sound Mode and Expert Settings:
- Choosing Sound Mode: Select preferred sound mode.
- Configuring Advanced Sound Settings: Balance, Equaliser, HDMI-eARC Mode, Digital Output Audio Format, Digital Output Audio Delay, Dolby Atmos, Auto Volume, Sound Feedback, Simultaneous Optical Output, Reset Sound.
Using the Sound Support Functions:
- Selecting Speakers: TV Speaker, TV + Soundbar, USB sound device.
- Listening to TV through Bluetooth Devices: Connect Bluetooth audio devices.
- Listening to TV through Samsung Audio Device that Supports Wi-Fi: Create optimal surround sound setup.
System and Support
Configure system and support settings.
Using the Time Functions and the Timers: Set current time and use timer functions.
- Setting Clock Automatically: Clock Mode Auto.
- Adjusting Clock for DST and Time Zone: Time Zone (GMT, DST).
- Changing Current Time: Time Offset.
- Setting Clock Manually: Clock Mode Manual.
- Using Sleep Timer: Automatically shut off TV after a preset period.
- Turning Off TV Using Off Timer: Automatically shut off TV at a specific time.
Using the Power and Energy Saving Functions: Reduce TV energy consumption.
- Reducing Energy Consumption: Brightness Optimisation, Minimum Brightness, Brightness Reduction, Motion Lighting, Power Off Mode, Screen Saver, Auto Power Saving, Auto Power Off, Available Remote Battery.
Using the Panel Care Functions: Adjust settings to protect the screen (OLED TV models only).
- Pixel Shift: Moves pixels to prevent screen issues.
- Adjust Logo Brightness: Lowers brightness of fixed images.
- Pixel Refresh: Adjusts pixels for clearer screen.
Updating the TV's Software: View software version and update.
- Updating through Network: Update Now.
- Updating through USB Device: Download update file, save to USB, connect to TV.
- Updating TV Automatically: Auto update.
- Updating through Mobile Network: Update with Mobile Network.
Using the Parental Settings Function: Configure content or app security.
- Programme Rating Lock: Restrict programs by rating.
- Mark Adult Channels: Enable/disable adult services.
- Apply Channel Lock: Lock specific channels.
- Channel Lock Settings: Set channels to lock/unlock.
- App Lock Settings: Set installed apps to lock/unlock.
Audio and Video Functions for the Visually or Hearing Impaired: Configure accessibility functions.
- Running Accessibility Shortcuts: Press/hold Volume button for 2+ seconds.
- Enabling Voice Guides: Voice Guide Settings (Volume, Speed, Pitch, TV Background Volume).
- Audio Description: Audio Description Settings (Audio Description, Audio Description Volume).
- TV Screen Turned Off but Audio Continues: Picture Off.
- Enlarge Screen: Graphic Zoom.
- White Text on Black Background: High Contrast.
- Setting Screen to Black and White: Greyscale.
- Inverting Screen Colour: Colour Inversion.
- Enlarging Font: Enlarge.
- Learning Remote Control: Learn TV Remote.
- Learning TV Menu: Menu Learning Screen.
- Watching TV Broadcasts with Subtitles: Subtitle Settings (Subtitle, Subtitle Mode, Subtitle Language, Spoken Subtitles, Primary/Secondary Subtitle Language).
- Listening to TV through Bluetooth Devices (Hearing Impaired): Multi-output Audio.
- Enlarging Sign Language Screen: Sign Language Zoom Settings.
- Configure Sign Language Guide Options: Sign Language Guide Settings.
- Configuring Repeat Settings for Remote Control Buttons: Remote Button Repeat Settings.
- App for Visually Impaired: SeeColors App.
Troubleshooting
Solutions for common problems.
Picture Issues:
- Screen flashing/dark: Disable energy efficiency features (Brightness Optimisation, Brightness Reduction, Motion Lighting, Contrast Enhancer). Run Picture Test.
- Picture not bright/colours not clear: Adjust Reset Picture, Brightness Optimisation, Brightness Reduction. Adjust Picture Mode, Contrast, Brightness, Sharpness, Colour, Tint (G/R).
- Picture colours black and white/don't look right: Run Picture Test. Check component cable connections. Check Greyscale setting.
- TV automatically turns off: Check Sleep Timer, Auto Power Off, Off Timer.
- TV (The Frame) cannot be turned off: Long-press Power button.
- Unable to power on: Check power cable, remote control, antenna/cable TV, cable box/satellite box, One Connect Box connections.
- TV remains on/does not turn on automatically: Check motion sensor, adjust sensitivity.
- Unable to find a Channel: Run Auto Tuning. Check broadcast receiver connection.
- TV image not as good as in store: Change output resolution of devices. Use HDMI cable. Check set-top box/cable box support for UHD. Check network connection for Samsung TV Plus.
- Displayed video blurry: Use Picture Clarity Settings.
- Picture distorted: Check video content compression, power cable, remote battery, signal reception.
- Dotted line on edge of screen: Change Picture Size to 16:9 Standard. Change output resolution of external device.
- Picture won't display in full screen: HD channels may have black bars. Adjust picture size options on external device or TV.
- Subtitle function deactivated: Subtitle function unavailable with HDMI/Component cable. Adjust subtitle setting on external device.
- Subtitles appear on TV screen: Turn off Subtitle function.
- HDR of connected external device turns off: Enable Input Signal Plus.
Sound and Noise Issues:
- How to connect audio device: Refer to Connection Guide.
- No sound/sound too low: Check TV volume, external device volume, cable connections.
- Picture good but no sound: Check Sound Output setting (TV Speaker), external device audio output option.
- HDMI (eARC) connected, no sound: Check Digital Output Audio Format (Pass-through/Auto).
- Speakers making odd sound: Run Sound Test. Check audio cable connection, Signal Information.
- Sound interrupted: Check wireless router proximity to Bluetooth speaker. Use 5 GHz frequency. Use wired connection.
- TV voices activity when function used/channel changed: Turn off Voice Guide.
- TV audio not played through Sound bar/A/V receiver: Check power, settings, optical/HDMI-eARC connections.
- Sound not heard clearly: Change sound mode. Check Intelligent Mode, Adaptive Sound+.
- Volume of external device cannot be adjusted: Check cable connection. Check Anynet+ (HDMI-CEC) for HDMI. Optical connection may not allow volume control.
- Turn TV and audio device off/on at same time: Connect Samsung Soundbar via Bluetooth or audio device via HDMI eARC.
Channel and Broadcast Issues:
- "Weak or No Signal"/cannot find channel: Check external device connection, broadcast signals, network.
- TV not receiving all channels: Check coaxial cable, run Reset or Auto Tuning.
- Subtitles not provided on digital channel: Run Subtitle Settings. Check subtitle data.
- Broadcasting deactivated: Source set to TV. Not available with cable box/satellite box, or during recording/Timeshift.
External Device Connectivity Issues:
- "Mode Not Supported" message: Adjust output resolution of external device.
- Video OK but no audio: Check PC audio output, DVI to HDMI cable, external speakers.
- Connect to PC/mobile via screen mirroring: Refer to Connection Guide. Check network connection.
- No screen appears when connecting external device: Check external device connection, power, HDMI Troubleshooting.
- Connect to Bluetooth speaker: Refer to Connection Guide.
- PC screen does not appear/flickers: Check PC power, HDMI cable, Sleep mode, Input Signal Plus.
Network Issues:
- Wireless network connection failed: Check network cable, router power, Wi-Fi connection, security key, TV power, electromagnetic interference. Try different router.
- Wired network connection failed: Check LAN cable, access point power.
- Connected to local network but not Internet: Check Internet LAN cable, DNS setting.
Anynet+ (HDMI-CEC) Issues:
- What is Anynet+?: Control external devices with TV remote.
- Anynet+ does not work/device not displayed: Check device is Anynet+ compatible, HDMI-CEC enabled, power cable, HDMI cable.
- Start Anynet+/turn on connected devices with TV: Move focus to Anynet+ device, check Anynet+ (HDMI-CEC) is On.
- Exit Anynet+/inconvenient turn on/off: Turn off Anynet+ function on device.
- "Connecting to Anynet+ device..."/"Disconnecting from Anynet+ device" message: Wait for configuration to complete.
- Anynet+ device won't play: Not available when Reset is in progress.
Remote Control Issues:
- Remote control does not work: Check connection (hold Return and Play/Pause buttons), battery (USB-C charging or solar cell), replace batteries.
- External devices cannot be operated with TV remote: Check cable connection. Set manually in Universal Remote.
Recording Issues:
- Timeshift/recording function cannot be used: Check storage device connection, signal strength, free space. Read precautions.
- Cannot record videos from external device/Samsung TV Plus: Recording only for digital broadcast channels.
- "Format Device" message appears: Storage device must be formatted (NTFS).
- Recorded files not played back on PC: Files only playable on same TV.
Apps:
- App launched in different language: App language may differ from TV language. Change in app settings.
- App not work properly/image quality poor: Check network connection. Uninstall/reinstall app.
- Smart Hub Home Screen keeps appearing: Turn off Start with Smart Hub Home.
Media Files:
- Files interrupted during playback: Unsupported or high-bitrate files.
- Files can't be played: Unsupported codec. Refer to "Read Before Playing Photo, Video or Music Files".
Voice Assistant Issues:
- Microphone off: Turn on microphone switch.
- Voice commands not work well: Voice commands may differ by Voice Assistant. Refer to command examples.
- Bixby/Alexa answers although not called: Turn off Voice Wake-up or set Wake-up Sensitivity to Low.
- Voice recognition not work with Samsung Smart Remote: Re-pair remote. Check battery.
- Heavy load message/function not work: Unplug/replug TV power.
- See weather information: Say with area name.
Other Issues:
- TV is hot: Normal heat dissipation.
- TV smells like plastic: Normal, dissipates over time.
- Settings lost after 5 minutes/every time TV turned off: Change Usage Mode to Home Mode.
- TV tilted to side: Reassemble base stand.
- Stand wobbly/crooked: Check stand assembly.
- POP (internal banner ad) appears: Change Usage Mode to Home Mode.
- TV making popping noise: Normal expansion/contraction.
- TV making humming noise: Normal electrical current.
- TV narrates screen events: Turn off Voice Guide.
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