Samsung UN J5500AF Series - Page 110

 Check Network Status
 Wired & Wireless MAC Address in Customer Support
Menu.
 No Wired MAC Address: Replace Main Board
 No Wireless MAC Address:
 Module cabling & voltages from Main Board.
 If operating voltages are OK but signal is missing
Replace WiFi Module (WiFi/Bluetooth Module combo).
 Check proper security passcode
 Check Wi-Fi signal strength at TV
(use WiFi Analyzer or similar App)
 Try another source (Hot spot or Test Router)
 Check related Bulletins
 Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
TV Router Internet
Router to Network “Failure”
 Check Network Status
 Instruct the customer the TV has proper connection to
the router and is likely OK.
 Check other devices using network are OK. If they test
OK this does not mean the TV should be working.
 Try another source (Hotspot) to test/show TV
Network operation.
Network Troubleshooting
TV to Router “Failure”
UN40J5500AFXZA Fast Track Troubleshooting Manual Rev 6/15/15cr