Samsung UN40KU7000F - Page 113

For Netix Operation/Connection Issues:
Check Certicate & Netix ESN Status in Factory Mode.•
If Certicate and ESN exists, " - CO", "NfO", change the DNS to 8.8.8.8
If Certicate is missing, " - C/" replace the TV’s Main Board.
If ESN number is missing: - NF/ do not replace the Main Board.
Reset TV Clock and check for correct Time & Date. Netix relies on correct settings.•
Reset Smart Hub. / Reset Apps In Factory Mode.•
For Streaming Issues:
Go to TV Web Browser / Go to speedof.me / testmy.net•
Check Speed 9 for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
Check Latency 9 for less than 50ms.
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4. Troubleshooting