Samsung UN40NU7100 - Intermittent Wi-Fi Connectivity; Samsung Remote Support Service

The
TV
settings
are
lost
after 5
minutes.
•
The
TV
is
in
the Retail
Mode
.
Change
the
Usage
Mode
in
the
System
Manager
Menu
to
Home
Mode
(Ull
>
®
Settings>
General>
System
Manager>
Usage
Mode
>
Home
Mode).
Intermittent
Wi-Fi
•
Make
sure
the
TV
has
a network
connection~>®
Settings>
General>
Network> Network
Status).
•
Make
sure
the
Wi-Fi
password
is
entered
correctly.
•
Check
the
distance
between
the
TV
and
the
Modem/Router.
The
distance
should
not
exceed
50ft
(15.2
m).
•
Reduce
interference
by
not
using
or
turning off
wireless
devices.
Also,
verify that there
are
no
obstacles
between
the
TV
and
the Modem/Router.
(The
Wi-Fi
strength
can
be
decreased
by
appliances,
cordless
phones,
stone
wa
lls/
fireplaces,
etc.)
Single
story
Multi
story
0
Wireless
router
8
Wireless
repeater
•
Contact
your
Internet
Service
Provider
(ISP)
and
ask
them to
reset
your network circuit
to
re-register the
Mac
addresses
of your
new
Modem/Router
and
the
TV
.
Video
App
problems
(Youtube
etc)
•
Change
the
DNS
to 8.8.
8.8.
Select
Ull
>®Settings>
General>
Network> Network Status>
IP
Settings>
DNS
Setting >
Enter
manually>
DNS
Server>
enter
8.8.8
.8 >
OK.
•
Reset
by
selecting
Ull
>®Settings> Support>
Self
Diagnosis>
Reset
Smart
Hub.
What
is
Remote
Support?
Samsung
Remote
Support
service
offers
you
one-on-one
support with a
Samsung
Technician
who
can
remotely:
•
DiagnoseyourTV
•
Adjust the
TV
settings for
you
•
Perform
a factory
reset
on
your
TV
• Install
recommended
firmware
updates
How
does
Remote
Support
work?
You
can
easily
get
Samsung
Remote
Support
service
foryourTV.
1.
Call
the
Samsung
Contact
Center
and
ask
for
remote
support.
2.
Open
the
menu
on
your
TV,
and
then
go
to the Support
section.
(Ull
>®Settings> Support)
3.
Select
Remote
Management,
then
read
and
agree
to the
service
agreements.
When
the
PIN
sc
reen
appears,
provide
the
PIN
number to the
technician.
4.
The
technician
will then
access
your
TV.
English -
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