04
Troubleshooting
and
Maintenance
Troubleshooting
If the
TV
seems
to
have
a
problem,
first review this list
of
possible
problems
and
solutions. Alternatively, review the
Troubleshooting
Section
in
thee-Manual. If
none
of the troubleshooting tips
apply,
please
visit "www.
samsung
.
com"
and
click Support or contact the call center listed
on
the
back
cover
of this
manual.
•
For
detailed information
on
troubleshooting,
watch
the troubleshooting
videos
at
www.samsung
.
com/spsn.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels
which require sophisticated technology to
produce
.
There
may
be,
however,
a few bright or dark
pixels
on
the
screen.
These
pixels
will
have
no
impact
on
the
performance
of
the
product.
•
To
keep
your
TV
in optimum condition,
upgrade
to the latest software.
Use
the
Update
Now
or
Auto
Update
functions
on
the
TV's
menu
((n)
>®Settings> Support> Software
Update>
Update
Now
or Auto
Update)
.
The
TV
won't turn
on.
•
Make
sure
that the
AC
power
cord
is
securely
plugged
in
to the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working
and
the power indicator
at
the bottom
of
the
TV
is
lit
and
glowing a solid
red
.
•
Try
pressing
the
TV
Controller button at the bottom of the
TV
to
make
sure
that the problem
is
not with the remote
control. If the
TV
turns
on,
referto "
The
remote control
does
not work" below.
There
is
no
picture/video/sound,
or
a
distorted
picture/video/sound
from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
oryou
cannot
find
a
channel.
•
Make
sure
the
connection
to the
device
is
correct
and
that all
cables
are
fully inserted.
•
Remove
and
reconnect
all
cables
connected
to the
TV
and
the external
devices.
Try
new
cables
if
possible
.
•
Confirm
that the correct input
source
has
been
selected
((n)
>~Source)
.
•
Perform
a
TV
self
diagnosis
to determine
if
the problem
is
caused
by
the
TV
or the
device
((n)
>®Settings>
Support> Self
Diagnosis>
Start Picture
Test
or Start
Sound
Test).
• If the test results
are
normal, reboot the
connected
devices
by
unplugging
each
device's
power
cord
and
then
plugging
it
in
again
. If the
issue
persists,
refer to the
connection
guide
in
the
user
manual
of the
connected
device
.
• If
you
are
not
using
a
cable
box
or satellite
box,
and
your
TV
is
receiving
TV
signals from
an
antenna
or a
cable
wall
connector,
run
Auto
Program
to
search
for
channels
((n)
>®Settings>
Broadcasting>
Auto
Program).
The
remote
control
does
not
work.
•
Check
if
the power indicator at the bottom of the
TV
blinks
when
you
press
the remote's
Power
button. If
it
does
not,
replace
the remote control's batteries.
•
Make
sure
that the batteries
are
installed with their poles(+/-)
in
the correct direction.
•
Try
pointing the remote directly at the
TV
from 5 ft. to 6 ft.
(1.5-1.8
m)
away
.
The
cable
box
or satellite
box
remote control doesn't turn the
TV
on
or off or adjust the volume.
•
Program
the
cable
box
or satellite
box
remote control to
operate
the
TV
.
Refer
to the
cable
box
or satellite
box
user
manual
for the
SAMSUNG
TV
code.
English
-13
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