04
Troubleshooting
and
Maintenance
Troubleshooting
If
the
TV
seems
to
have
a problem, first review this list of
possible
problems
and
solutions. Alternatively, review the
Troubleshooting Section
in
thee-Manual.
If
none
of the troubleshooting tips apply, visit www.samsung.com/support
or call
Samsung
Customer
Service
at
1-800-SAMSUNG
(1-800-726-7864).
•
For
detailed informati
on on
troubleshooting, watch the troubleshooting
videos
at
www.samsung
.
com
/
sp
s
n.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels
which
require sophisticated technology to
produce
.
There
may
be,
however,
a few bright or
da
rk pixels
on
the
screen.
These
pixels will
have
no
impact
on
the performance of the
product.
•
To
keep
your
TV
in
optimum condition, upgrade to the latest software.
Use
the
Update
Now
or
Auto
Update
functions
on
the
TV's
menu(@>@
Settings>
Support>
Software
Update>
Update
Now
or
Auto
Update)
.
The
TV
won't
turn
on.
•
Make
sure
that the
AC
power
cord
is
securely plugged
in
to the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working
and
the power indicator
on
the
TV
is
lit
and
glowing a solid
red.
•
Try
pressing
the
Power
button
on
the
TV
to
make
sure
that the problem
is
not with the remote control.
If
the
TV
turns
on,
refer to
"
Remote
control
does
not
work"
below.
There
is
no
picture/video/sound,
or
a
distorted
picture/video/sound
from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
or
you
cannot
find
a
channel.
•
Make
sure
the connection to the
device
is
correct
and
that all
cables
are
fully inserted.
•
Remove
and
reconnect all ca
bles
conne
cted to the
TV
and
the e
xt
ernal
devices
.
Try
new
cables
if
possible
.
• Confirm
that the correct input source
has
be
en
sel
ecte
d(@>
Source)
.
•
Perform a
TV
se
lf
diagnosis to determine
if
the problem
is
caused
by
the
TV
or the
device
(G)
>@
Settings>
Support>
Self
Diagnosis>
Start
Picture
Test
or
Start
Sound
Test)
.
• If
the test results
are
normal, reboot the connected
devices
by
unplugging
each
device
's power
cord
and
then
plugging
it
in
again
.
If
the
issue
persists, refer to the connection
guide
in
the
user
manual
of the connected
device.
• If
the TV
is
not c
onne
cted to a ca
ble
or satellite
bo
x,
run
Auto
Program
to
sear
ch for
channels(@
>@
Settings
>
Broadcasting
>
Auto
Program)
.
The
remote
control
does
not
work.
•
Che
ck
if
the
power
indicator
on
the
TV
blinks
wh
en
you
pr
e
ss
the remote's
Power
button.lf
it
does
not,
rep
l
ace
t
he
remote c
on
trol's
ba
tte
ri
es.
•
Make
sure that the ba
tt
eries
ar
e
in
sta
ll
ed
wi
th their pol
es
(+/- )
in
the correct direction.
•
Try
pointing the remote directly at the
TV
from 5 ft. to
6ft.
(1.5
-
1.8
m)
away
.
• If
your
TV
ca
me
with a
Sam
s
ung
Sma
rt Remote (Bluetooth
Remo
t
e)
,
make
sure to pair the remote to the
TV.
(Pleas
e refer to thee-Manual for
ins
tructions.)
The
cable
or
satellite
box
remote
control
doesn't
turn
the
TV
on
or
off
or
adjust
the
volume.
•
Program
the c
able
or satellite
bo
x remote control to operate the T
V.
Re
fer to the cable or satellite
bo
x
user
manual for the
SAMSUNG
TV
code.
English - 13
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