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Samsung UN55MU850DF - Audio Troubleshooting

Samsung UN55MU850DF
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4-2-5. Audio
Audio
Source (One Connect Mini) - Main Board - Speakers
No TV Sound
Menu → Audio → Speaker Settings set to 9 TV Speaker
Noisy / Distorted TV Audio
Customer Menu → Support → 9 Sound Test
If Sound Test FAILS : (Missing / Noisy Audio)
Speakers (compare resistance/quality) 9
Compare audio level out to speakers with multi meter.
Replace defective Speakers or Main Board or Cable. 9
IF Sound Test OK :
Audio Source & External Cables. 9
With external Audio Generator (device or App). 9
Other Inputs. 9
One Connect Mini. 9
Optical Digital Out Errors
Red light from Optical Digital Out. 9
If missing replace One Connect Mini
No HDMI Audio
Source / HDMI Cable & One Connect Mini Connectors. 9
Swap with other HDMI Inputs/Sources.
Perform EDID Write in Factory Mode (Can restore missing HDMI Audio).
Bulletins and Latest rmware on TV. 9
If not restored replace One Connect Mini/Main.
Check Audio Format PCM/Dolby based on external Receiver.
ARC Issues
HDMI Cable is input to the ARC Designated HDMI port. 9
ARC (HDMI Control) is enabled on the external Receiver. 9
Bluetooth Audio " Sound Share" Connection Issues
Sound Bar is in TV Mode. 9
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-15
4. Troubleshooting

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