Samsung UN60ES7150F - Troubleshooting

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Troubleshooting

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Troubleshooting

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Main Page

Table of Contents2
Channel Menu5
Managing Channels and Channel Functions5
- Channel6
- Category Options (on the Left Side of the Channel Screen)7
- Using the Colored and Function Buttons with Channel11
- To Delete a Channel from a Category List on the Channel Screen14
- Using the Tools Menu with Channel14
- On the Channel Screen18
- To Add a Channel to the Added Ch. List18
- To Set Channels as Favorites21
- Using the Colored and Function Buttons with Edit Favorites24
- To Remove a Channel from a Favorites Group28
- Display Icons Used in the Channel Screens30
- Schedule Manager30
- To Use Schedule Viewing31
- To Delete an Item in a List of Scheduled Viewings35
- Channel List37
- Using the Colored and Function Buttons with the Channel List39
- Display Icons Used in the Channel List Screens42
- Using Schedule Viewing in Channel List (Digital Channels Only)42
- Antenna45
- Memorizing Channels45
  - Auto Program46
  - To Start the Auto Program47
  - Clear Scrambled Channel50
- Other Features50
  - Fine Tune51
  - How to Stop the Clear Scrambled Channel Function51
- Changing the Preset Picture Mode54
Basic Feature54
- Adjusting Picture Settings57
- Changing the Picture Size62
- Changing the Picture Options71
- Using the TV with Your PC90
- Using Your TV as a Computer (PC) Display90
- Changing the Preset Sound Mode94
- Adjusting Sound Settings96
Connecting to the Network108
Preference Feature108
- The Wired Network Connection108
- The Wireless Network Connection112
- Automatic Wired Network Setup119
- Network Settings119
Setting up a Wired Network119
- To Set up Your Tv’s Wired Network Connection Automatically120
- Manual Wired Network Setup122
- To Set up Your Tv's Wired Network Connection Manually123
- If the Wired Network Connection Failed...127
- Network Status127
- No Network Cable Found127
- IP Auto Setting Failed128
- Unable to Connect to the Network128
- Connected to Your Local Network, but Connect to the Internet129
- Network Setup Complete, but Cannot Connect to the Internet129
- Automatic Wireless Network Setup130
Setting up a Wireless Network130
- To Set up Your Tv’s Wireless Network Connection Automatically132
- Manual Wireless Network Setup138
- To Set up Your Tv's Wireless Network Connection Manually139
- WPS(PBC) Network Setup146
- To Set up Your Tv's Wireless Network Connection Using WPS(PBC)147
- Plug & Access Network Setup148
- To Set up Your Tv's Wireless Network Connection Using Plug & Access149
- If the Wireless Network Connection Failed...153
- Unable to Connect to Wireless Router153
- Wireless Network Connection Failed153
- Connected to Your Local Network, but Cannot Connect to the Internet155
Managing the Network Connected Devices156
- Wi-Fi Direct156
- To Connect Your Mobile Device with Your TV Using Wi-Fi Direct157
- Soft AP159
- Security Key160
- Allshare Settings162
- Device Name164
- Clock166
Setting the Time166
- To Set the Clock167
- On Timer169
- Sleep Timer169
- Setup171
- Source171
- Time171
- Volume171
- Music/Photo174
- To Select Folders on a USB Device175
- Off Timer180
Blocking Programs183
- Security183
- Program Rating Lock184
- TV Rating185
- Movie Rating (MPAA)189
- Canadian English Rating192
- Canadian French Rating195
- Downloadable U.S. Rating198
- Change PIN201
- How to Watch a Restricted Program or Movie202
Economical Solutions204
- Energy Saving204
- Eco Sensor205
- No Signal Power off206
- Auto Power off207
Picture in Picture (PIP)208
- Air/Cable209
- Size210
- Sound Select210
- Device Manager213
Using the TV with a Keyboard and a Mouse213
- Keyboard Settings214
- Add Bluetooth Keyboard215
- Select Keyboard215
- Keyboard Options216
- Mouse Settings216
- Select Mouse217
- Add Bluetooth Mouse218
- Mouse Options218
- Primary Button218
- Pointer Size219
- Pointer Speed219
- Using the Tv's Menu with a Mouse219
Connecting to the TV with a Samsung Audio Device221
- Soundshare Settings221
- Delete from the List222
- Samsung Audio Device List222
- Use/Don't222
- Supported Samsung Audio Device Models223
- Caption (On-Screen Text Dialogue)224
- Menu Language224
Other Features224
- Caption Mode225
- Default/Cc1–Cc4/Text 1–Text 4226
- Default/Service 1–Service 6/Cc1–Cc4/Text 1–Text 4226
- Digital Caption Options227
- Background Color228
- Font Color228
- Font Style228
- Background Opacity229
- Font Opacity229
- Return to Default229
- Screen Burn Protection for PDP TV231
- Pixel Shift232
- Available Pixel Shift Settings and Optimum Settings233
- Horizontal233
- Vertical233
- Time (Minutes)234
- Auto Protection Time235
- Scrolling235
- Auto Protection Time for Led TV237
- Side Gray237
- Game Mode238
- General238
- Precautions and Limitations for Game Mode238
- BD Wise240
- Menu Transparency241
- Sound Feedback241
- Boot Logo242
- Light Effect for Led 7003, 7100 and 7150 Series242
- Panel Lock242
- Anynet+(Hdmi-CEC)243
- DIVX Video on Demand244
- E-Manual246
Support Menu246
- Picture Test247
- Self Diagnosis247
- Sound Test248
- Signal Information250
- To Reset Your TV to Its Default Settings252
- Software Update254
- Upgrading to the Latest Version254
- To Upgrade Using by USB256
- Online259
- To Upgrade Using Online260
- Alternative Software262
- To Upgrade Using Alternative Software263
- Standby Mode Upgrade264
- To Set Standby Mode Upgrade265
- Contact Samsung267
- Remote Management267
- Smart Hub269
- Using the 3D Function for LED 6500-7150 Series and PDP TV270
- 3D Mode274
- 3D Perspective275
- Depth275
- 3D Optimize for LED TV276
- 3D → 2D276
- L/R Change276
- 3D-Supported Resolutions (16:9 Only)277
- Component277
- Hdmi277
- Dtv278
- How to Watch the 3D Images278
- Videos/Photos (in All Share Play)278
- Notes before Using the 3D Function280
Smart Hub284
- To Start Smart Hub for the First Time288
- Using the Keypads and Keyboards291
- Using the Keypad in ABC Mode292
- Using the Numeric Keypad292
- Using the Keypad in XT9 Mode294
- Using the QWERTY Keypad297
- Delete All299
- Numeric/Qwerty299
- Using the Colored and Function Buttons with the QWERTY Keypad299
- Input Language300
- Settings300
- XT9 Text Input300
- Enter301
- Prev Page301
- Return301
- Creating an Account302
- Next Page302
- To Create an Account303
- Customizing the Home Screen310
- Login/Logout310
- Account Manager313
- Wallpaper313
- Using the Tools Menu with Smart Hub314
- Move315
- To Use the Move Function316
- To Use the New Folder Function317
- Move to Folder318
- To Use the Move to Folder Function319
- Delete320
- To Access an Application in a Folder320
- Rename Folder321
- To Use the Delete Function321
- To Use the Rename Folder Function322
- Lock323
- To Use the Lock Function324
- To Use the Unlock Function325
- Information326
- Configuring Smart Hub with the Settings Menu327
- To Access the Settings Menu328
- Link to Other Accounts329
- To Use the Link to Other Accounts Function330
- Remove from TV Account List332
- Service Manager333
- Push Notification Settings334
- To Use the Reset Function336
- About Smart Hub338
- Detail339
- Terms of Service Agreement339
- Using Samsung Apps340
- Filter by Price341
- Using the Colored and Function Buttons with Samsung Apps341
- Sort342
- View Mode342
- Scroll343
- Tools343
- Using Samsung Apps by Category343
- What's New343
- Games344
- Most Popular344
- Videos344
- Lifestyle345
- Sports345
- Education346
- My Apps346
- Help347
- To Search for an Application in Samsung Apps347
Search350
- Most Searched352
- Using the Search Function by Category352
- Search History353
- Top Application353
- Using the Colored and Function Buttons with Search353
- General Settings354
- Refresh354
- Using the Tools Menu with Search354
- To Customize a Search Scope355
- To Delete a Search History Keyword357
Your Video358
- Using the Your Video Search Tab359
- Using the Function and Colored Buttons on the Search Tab364
- My Page365
- Bookmark/Unbookmark366
- Using Function and Colored Buttons on a Movie's Data Page366
- Home367
- Using the Your Video Genre Tab368
- Using the Function and Colored Buttons370
- Genre371
- Likes/Shares371
- Using My Page372
- Using the Function and Colored Buttons on the My Video Screen373
- Create Group375
Family Story375
- Invite Members376
- Join Group376
- To Create a Family Group377
- To Invite Members to Your Family Story Group380
- To Join a Group Using the Received Invite Code383
- Creating an Album386
- Deleting a Picture392
- Editing a Picture393
- Creating a Memo396
- Deleting a Memo399
- Editing a Memo400
- Creating an Event402
- Deleting an Event412
- Editing an Event413
- Functions on the Cover Story (Main) Screen415
- Launching a Slide Show415
- Viewing Individual Pictures417
- Viewing Individual Memos419
- Viewing Individual Events421
- The Tools Menu Functions422
- Group Members423
- My Groups423
- Tools Menu Functions on the Cover Story Screen423
- Create424
- Logout424
- Updates424
- Filter425
- Tools Menu Functions on the Story of the Day Screen425
- View by Member425
- Date Occurred/Date Uploaded426
- Other Functions on the Story of the Day Screen426
Fitness428
- Create Your Profile429
- Тotes before Exercising429
- Exercise434
- Progress434
- Using Fitness with Categories434
- Browse All435
- Selecting Exercise Programs435
- To Download a VOD Program or Video436
Kids439
- Playground440
- Using Kids with Categories440
- How Your Kids Can Receive the Stickers442
- Sticker Book442
- Creating a Sticker Book443
- To Use Browse All446
- Parents447
- My Choice448
- To Add or Delete Contents in the Playground448
- To Present a Sticker to Your Kids450
- Viewing History451
- Set Alarm452
- To Set the Time Your Kids Can Watch453
Web Browser454
- Control Panel455
- Using the Colored and Function Buttons with the Web Browser455
- Link Browsing/Pointer Browsing456
- Pip457
- Add to Bookmark459
- Enable Grabbing/Disable Grabbing459
- Scroll Up/Down460
- Using the Control Panel with Web Browser460
- Back461
- Forward461
- Home Page462
- Refresh/Stop462
- Zoom462
- Bookmarks463
- Import Bookmarks465
- Using the Tools Menu with Bookmarks465
- Export Bookmarks466
- History466
- URL Field468
- Windows List468
- Using the Tools Menu with Windows List469
- Close All Windows470
- Open New Window470
- To Search the Web by Word Input471
- Share472
- Approved Sites473
- Configuring the Web Browser Using Options473
- Reading Tools473
- Add Current Site475
- Approved Sites Feature475
- Manage Approved Sites475
- Reset Password for Approved Sites475
- Private Browsing On/Private Browsing off476
- PIP Settings477
- Set as Homepage478
- Web Browser Setting478
- Ad Block479
- Pop-Up Block479
- Block Current Page480
- Delete History480
- Manage Blocked Sites480
- Delete Browsing Data481
- Hide Menu481
- Reset Settings481
- Auto Select482
- Encoding482
- Pointer483
Skype484
Legal Statement485
Allshare Play487
- Connecting a USB Device489
- Disconnecting a USB Device491
- Using the Sourse Button492
- Using the Allshare Play Home Screen493
- Before Using All Share Play with a USB Device494
- Restrictions and Cautions494
- Supported Devices497
- File System and Formats500
- Connecting to a PC through a Network504
- Additional Notes507
- Using DLNA or Web Storage510
- Using the Allshare Play510
- Using USB Device510
- Using Social Services511
- My List (in Allshare Play)514
- Recently Played514
- Playlist516
- Creating a Playlist517
- To Add Files to a Playlist520
- To Delete One or more Files in a Playlist524
- Playing a Video526
- Videos (in Allshare Play)526
- Video Playback Control Buttons529
- Using the Tools Menu with Videos531
- On the File List Screen, You Can Use the Following Options532
- Selection Play532
- Send532
- View532
- Add to Playlist533
- Go to Playlist533
- During Playback, You Can Use the Following Options on the Tools Menu534
- Go to Videos List534
- Play from the Beginning534
- Scene Search535
- Repeat Mode536
- Time Search536
- Title Search536
- Audio Language537
- Picture Mode537
- Subtitle Settings538
- Using the View Function with Video Files539
- Folder View540
- Earliest Date541
- Latest Date541
- Title541
- Send Your Video Files542
- Photos (in Allshare Play)544
- Viewing a Photo (or Slide Show)544
- Photo Playback Control Buttons547
- Using the Tools Menu with Photos548
- Go to Photos List551
- Start Slide Show/Stop Slide Show551
- When Playing a Photo File, You Can Use the Following Options551
- Background Music On/Background Music off552
- Background Music Setting552
- Slide Show Speed552
- Rotate553
- Using the View Function with Photo Files554
- A Sort Criteria555
- Send Your Photos556
- An Example: Sending with Your Family Story557
- Music (in Allshare Play)560
- Playing Music560
- Music Playback Control Buttons563
- Play/Pause563
- Shuffle Mode564
- Using the Tools Menu with Music564
- Using Selection Play with Music Files567
- Using View with Music Files569
- Send Your Music Files571
- Using the DLNA Function574
- To Play the Media Contents on the Devices Connected to the TV579
- Playing Media Contents Saved on DLNA Devices580
Anynet+ (HDMI-CEC)585
- Anynet+(Hdmi-CEC) Menu590
- Device List590
- Menu590
- View TV590
- Receiver592
- Setting up Anynet+(HDMI-CEC)592
- Title Menu592
- Auto Turn off593
- Switching between Anynet+Devices594
- Listening through a Receiver597
- Using the ARC Function for LED 6100―7150 Series and PDP TV599
- Troubleshooting602
- Flickering and Dimming603
- Component Connections/Screen Color604
- Screen Brightness607
- Blur for LED 6100-7150 Series608
- Unwanted Powering off609
- Trouble Powering on610
- Stand Assembly612
- Cannot Find a Channel613
- Picture (Troubleshooting)614
- The TV Image Does Not Look as Good as It DID in the Store614
- The Picture Is Distorted616
- Color Is Wrong or Missing617
- The Color Is Poor or the Picture Is Not Bright Enough618
- The Picture Is Black and White619
- There Is a Dotted Line on the Edge of the Screen619
- When Changing Channels, the Picture Freezes or Is Distorted or Delayed620
- Sound (Troubleshooting)621
- There Is no Sound or the Sound Is too Low at Maximum Volume621
- The Picture Is Good but There Is no Sound622
- The Speakers Are Making an Inappropriate Noise623
- Antenna (Air / Cable) Connection Troubleshooting)625
- The TV Is Not Receiving All Channels625
- No Caption on Digital Channels626
- A Mode Not Supported Message Appears628
- PC Connection (Troubleshooting)628
- The Video Is OK but There Is no Audio628
- Network Connection (Troubleshooting)629
- Software Update over the Network Fails629
- The Wireless Network Connection Failed629
- Others (Troubleshooting)630
- Purple/Green Rolling Horizontal Bars Andbuzzing Noise630
- The Picture Won’t Display in Full Screen631
- Caption on the TV Menu Is Grayed out632
- There Is a Plastic Smell from the TV632
- The TV Is Tilted to the Side633
- The TV Signal Information Is Unavailable in the Self Diagnosis Menu633
- The Channel Menu Is Grayed out (Unavailable)634
- Your Settings Are Lost after 30 Minutes634
- You Have Intermittent Loss of Audio or Video635
- POP (Tv’s Internal Banner Ad) Appears on the Screen636
- The PIP Menu Is Not Available636
- You See Small Particles636
- The Plasma TV Is Making a Humming Noise637
- Image Retention (Burn In) Issue638
- 3D (Troubleshooting)640
- The 3D Active Glasses Are Not Working Correctly640
- The 3D Images Don’t Look Quite Right641
- The Batteries in the 3D Glasses Don’t Last641
- Anynet+ Does Not Work642
- Anynet+(Hdmi-CEC) (Troubleshooting)642
- I Want to Start Anynet+644
- I Want to Exit Anynet+645
- The Message Connecting to Anynet+ Device...appears on the Screen645
- The Anynet+ Device Does Not Play646
- The Connected Device Is Not Displayed646
- The TV Sound Is Not Output through the Receiver648
- Allshare Play (Troubleshooting)649
- This File May Not be Playable Properly649
- Smart Hub (Troubleshooting)650
- Some Application Contents Only Appear in English650
- Some Application Services Do Not Work650
- When a Network Error Occurs, I Can Only Use the Settings Menu651
- Web Browser (Troubleshooting)652
- External661
- Supported Subtitle and Allshare Play File Formats661
- Internal662
- Supported Image Resolutions663
- Supported Music File Formats663
- Supported Music File Formats664
- Video Codec664
- Other Restrictions665
- Video Codec665
- Video Decoder667
- Audio Decoder668
- Anti-Theft Kensington Lock670
- To Lock the Product672
- Licenses674

Samsung UN60ES7150F - Troubleshooting

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