Samsung UN60ES7150F - Sound (Troubleshooting)

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Sound (Troubleshooting)

First, perform the Sound Test to

determine if your TV audio is operating

properly. (Go to Support

→

Self

Diagnosis

→

Sound Test).

If the audio is OK, the sound problem

may caused by the source or signal.

There is no sound or the sound is too low

at maximum volume.

Check the volume setting of the device

(Cable/Sat Box, DVD, Blu-ray etc.)

Main Page

Table of Contents2
Channel Menu5
Managing Channels and Channel Functions5
- Channel6
- Category Options (on the Left Side of the Channel Screen)7
- Using the Colored and Function Buttons with Channel11
- To Delete a Channel from a Category List on the Channel Screen14
- Using the Tools Menu with Channel14
- On the Channel Screen18
- To Add a Channel to the Added Ch. List18
- To Set Channels as Favorites21
- Using the Colored and Function Buttons with Edit Favorites24
- To Remove a Channel from a Favorites Group28
- Display Icons Used in the Channel Screens30
- Schedule Manager30
- To Use Schedule Viewing31
- To Delete an Item in a List of Scheduled Viewings35
- Channel List37
- Using the Colored and Function Buttons with the Channel List39
- Display Icons Used in the Channel List Screens42
- Using Schedule Viewing in Channel List (Digital Channels Only)42
- Antenna45
- Memorizing Channels45
  - Auto Program46
  - To Start the Auto Program47
  - Clear Scrambled Channel50
- Other Features50
  - Fine Tune51
  - How to Stop the Clear Scrambled Channel Function51
- Changing the Preset Picture Mode54
Basic Feature54
- Adjusting Picture Settings57
- Changing the Picture Size62
- Changing the Picture Options71
- Using the TV with Your PC90
- Using Your TV as a Computer (PC) Display90
- Changing the Preset Sound Mode94
- Adjusting Sound Settings96
Connecting to the Network108
Preference Feature108
- The Wired Network Connection108
- The Wireless Network Connection112
- Automatic Wired Network Setup119
- Network Settings119
Setting up a Wired Network119
- To Set up Your Tv’s Wired Network Connection Automatically120
- Manual Wired Network Setup122
- To Set up Your Tv's Wired Network Connection Manually123
- If the Wired Network Connection Failed...127
- Network Status127
- No Network Cable Found127
- IP Auto Setting Failed128
- Unable to Connect to the Network128
- Connected to Your Local Network, but Connect to the Internet129
- Network Setup Complete, but Cannot Connect to the Internet129
- Automatic Wireless Network Setup130
Setting up a Wireless Network130
- To Set up Your Tv’s Wireless Network Connection Automatically132
- Manual Wireless Network Setup138
- To Set up Your Tv's Wireless Network Connection Manually139
- WPS(PBC) Network Setup146
- To Set up Your Tv's Wireless Network Connection Using WPS(PBC)147
- Plug & Access Network Setup148
- To Set up Your Tv's Wireless Network Connection Using Plug & Access149
- If the Wireless Network Connection Failed...153
- Unable to Connect to Wireless Router153
- Wireless Network Connection Failed153
- Connected to Your Local Network, but Cannot Connect to the Internet155
Managing the Network Connected Devices156
- Wi-Fi Direct156
- To Connect Your Mobile Device with Your TV Using Wi-Fi Direct157
- Soft AP159
- Security Key160
- Allshare Settings162
- Device Name164
- Clock166
Setting the Time166
- To Set the Clock167
- On Timer169
- Sleep Timer169
- Setup171
- Source171
- Time171
- Volume171
- Music/Photo174
- To Select Folders on a USB Device175
- Off Timer180
Blocking Programs183
- Security183
- Program Rating Lock184
- TV Rating185
- Movie Rating (MPAA)189
- Canadian English Rating192
- Canadian French Rating195
- Downloadable U.S. Rating198
- Change PIN201
- How to Watch a Restricted Program or Movie202
Economical Solutions204
- Energy Saving204
- Eco Sensor205
- No Signal Power off206
- Auto Power off207
Picture in Picture (PIP)208
- Air/Cable209
- Size210
- Sound Select210
- Device Manager213
Using the TV with a Keyboard and a Mouse213
- Keyboard Settings214
- Add Bluetooth Keyboard215
- Select Keyboard215
- Keyboard Options216
- Mouse Settings216
- Select Mouse217
- Add Bluetooth Mouse218
- Mouse Options218
- Primary Button218
- Pointer Size219
- Pointer Speed219
- Using the Tv's Menu with a Mouse219
Connecting to the TV with a Samsung Audio Device221
- Soundshare Settings221
- Delete from the List222
- Samsung Audio Device List222
- Use/Don't222
- Supported Samsung Audio Device Models223
- Caption (On-Screen Text Dialogue)224
- Menu Language224
Other Features224
- Caption Mode225
- Default/Cc1–Cc4/Text 1–Text 4226
- Default/Service 1–Service 6/Cc1–Cc4/Text 1–Text 4226
- Digital Caption Options227
- Background Color228
- Font Color228
- Font Style228
- Background Opacity229
- Font Opacity229
- Return to Default229
- Screen Burn Protection for PDP TV231
- Pixel Shift232
- Available Pixel Shift Settings and Optimum Settings233
- Horizontal233
- Vertical233
- Time (Minutes)234
- Auto Protection Time235
- Scrolling235
- Auto Protection Time for Led TV237
- Side Gray237
- Game Mode238
- General238
- Precautions and Limitations for Game Mode238
- BD Wise240
- Menu Transparency241
- Sound Feedback241
- Boot Logo242
- Light Effect for Led 7003, 7100 and 7150 Series242
- Panel Lock242
- Anynet+(Hdmi-CEC)243
- DIVX Video on Demand244
- E-Manual246
Support Menu246
- Picture Test247
- Self Diagnosis247
- Sound Test248
- Signal Information250
- To Reset Your TV to Its Default Settings252
- Software Update254
- Upgrading to the Latest Version254
- To Upgrade Using by USB256
- Online259
- To Upgrade Using Online260
- Alternative Software262
- To Upgrade Using Alternative Software263
- Standby Mode Upgrade264
- To Set Standby Mode Upgrade265
- Contact Samsung267
- Remote Management267
- Smart Hub269
- Using the 3D Function for LED 6500-7150 Series and PDP TV270
- 3D Mode274
- 3D Perspective275
- Depth275
- 3D Optimize for LED TV276
- 3D → 2D276
- L/R Change276
- 3D-Supported Resolutions (16:9 Only)277
- Component277
- Hdmi277
- Dtv278
- How to Watch the 3D Images278
- Videos/Photos (in All Share Play)278
- Notes before Using the 3D Function280
Smart Hub284
- To Start Smart Hub for the First Time288
- Using the Keypads and Keyboards291
- Using the Keypad in ABC Mode292
- Using the Numeric Keypad292
- Using the Keypad in XT9 Mode294
- Using the QWERTY Keypad297
- Delete All299
- Numeric/Qwerty299
- Using the Colored and Function Buttons with the QWERTY Keypad299
- Input Language300
- Settings300
- XT9 Text Input300
- Enter301
- Prev Page301
- Return301
- Creating an Account302
- Next Page302
- To Create an Account303
- Customizing the Home Screen310
- Login/Logout310
- Account Manager313
- Wallpaper313
- Using the Tools Menu with Smart Hub314
- Move315
- To Use the Move Function316
- To Use the New Folder Function317
- Move to Folder318
- To Use the Move to Folder Function319
- Delete320
- To Access an Application in a Folder320
- Rename Folder321
- To Use the Delete Function321
- To Use the Rename Folder Function322
- Lock323
- To Use the Lock Function324
- To Use the Unlock Function325
- Information326
- Configuring Smart Hub with the Settings Menu327
- To Access the Settings Menu328
- Link to Other Accounts329
- To Use the Link to Other Accounts Function330
- Remove from TV Account List332
- Service Manager333
- Push Notification Settings334
- To Use the Reset Function336
- About Smart Hub338
- Detail339
- Terms of Service Agreement339
- Using Samsung Apps340
- Filter by Price341
- Using the Colored and Function Buttons with Samsung Apps341
- Sort342
- View Mode342
- Scroll343
- Tools343
- Using Samsung Apps by Category343
- What's New343
- Games344
- Most Popular344
- Videos344
- Lifestyle345
- Sports345
- Education346
- My Apps346
- Help347
- To Search for an Application in Samsung Apps347
Search350
- Most Searched352
- Using the Search Function by Category352
- Search History353
- Top Application353
- Using the Colored and Function Buttons with Search353
- General Settings354
- Refresh354
- Using the Tools Menu with Search354
- To Customize a Search Scope355
- To Delete a Search History Keyword357
Your Video358
- Using the Your Video Search Tab359
- Using the Function and Colored Buttons on the Search Tab364
- My Page365
- Bookmark/Unbookmark366
- Using Function and Colored Buttons on a Movie's Data Page366
- Home367
- Using the Your Video Genre Tab368
- Using the Function and Colored Buttons370
- Genre371
- Likes/Shares371
- Using My Page372
- Using the Function and Colored Buttons on the My Video Screen373
- Create Group375
Family Story375
- Invite Members376
- Join Group376
- To Create a Family Group377
- To Invite Members to Your Family Story Group380
- To Join a Group Using the Received Invite Code383
- Creating an Album386
- Deleting a Picture392
- Editing a Picture393
- Creating a Memo396
- Deleting a Memo399
- Editing a Memo400
- Creating an Event402
- Deleting an Event412
- Editing an Event413
- Functions on the Cover Story (Main) Screen415
- Launching a Slide Show415
- Viewing Individual Pictures417
- Viewing Individual Memos419
- Viewing Individual Events421
- The Tools Menu Functions422
- Group Members423
- My Groups423
- Tools Menu Functions on the Cover Story Screen423
- Create424
- Logout424
- Updates424
- Filter425
- Tools Menu Functions on the Story of the Day Screen425
- View by Member425
- Date Occurred/Date Uploaded426
- Other Functions on the Story of the Day Screen426
Fitness428
- Create Your Profile429
- Тotes before Exercising429
- Exercise434
- Progress434
- Using Fitness with Categories434
- Browse All435
- Selecting Exercise Programs435
- To Download a VOD Program or Video436
Kids439
- Playground440
- Using Kids with Categories440
- How Your Kids Can Receive the Stickers442
- Sticker Book442
- Creating a Sticker Book443
- To Use Browse All446
- Parents447
- My Choice448
- To Add or Delete Contents in the Playground448
- To Present a Sticker to Your Kids450
- Viewing History451
- Set Alarm452
- To Set the Time Your Kids Can Watch453
Web Browser454
- Control Panel455
- Using the Colored and Function Buttons with the Web Browser455
- Link Browsing/Pointer Browsing456
- Pip457
- Add to Bookmark459
- Enable Grabbing/Disable Grabbing459
- Scroll Up/Down460
- Using the Control Panel with Web Browser460
- Back461
- Forward461
- Home Page462
- Refresh/Stop462
- Zoom462
- Bookmarks463
- Import Bookmarks465
- Using the Tools Menu with Bookmarks465
- Export Bookmarks466
- History466
- URL Field468
- Windows List468
- Using the Tools Menu with Windows List469
- Close All Windows470
- Open New Window470
- To Search the Web by Word Input471
- Share472
- Approved Sites473
- Configuring the Web Browser Using Options473
- Reading Tools473
- Add Current Site475
- Approved Sites Feature475
- Manage Approved Sites475
- Reset Password for Approved Sites475
- Private Browsing On/Private Browsing off476
- PIP Settings477
- Set as Homepage478
- Web Browser Setting478
- Ad Block479
- Pop-Up Block479
- Block Current Page480
- Delete History480
- Manage Blocked Sites480
- Delete Browsing Data481
- Hide Menu481
- Reset Settings481
- Auto Select482
- Encoding482
- Pointer483
Skype484
Legal Statement485
Allshare Play487
- Connecting a USB Device489
- Disconnecting a USB Device491
- Using the Sourse Button492
- Using the Allshare Play Home Screen493
- Before Using All Share Play with a USB Device494
- Restrictions and Cautions494
- Supported Devices497
- File System and Formats500
- Connecting to a PC through a Network504
- Additional Notes507
- Using DLNA or Web Storage510
- Using the Allshare Play510
- Using USB Device510
- Using Social Services511
- My List (in Allshare Play)514
- Recently Played514
- Playlist516
- Creating a Playlist517
- To Add Files to a Playlist520
- To Delete One or more Files in a Playlist524
- Playing a Video526
- Videos (in Allshare Play)526
- Video Playback Control Buttons529
- Using the Tools Menu with Videos531
- On the File List Screen, You Can Use the Following Options532
- Selection Play532
- Send532
- View532
- Add to Playlist533
- Go to Playlist533
- During Playback, You Can Use the Following Options on the Tools Menu534
- Go to Videos List534
- Play from the Beginning534
- Scene Search535
- Repeat Mode536
- Time Search536
- Title Search536
- Audio Language537
- Picture Mode537
- Subtitle Settings538
- Using the View Function with Video Files539
- Folder View540
- Earliest Date541
- Latest Date541
- Title541
- Send Your Video Files542
- Photos (in Allshare Play)544
- Viewing a Photo (or Slide Show)544
- Photo Playback Control Buttons547
- Using the Tools Menu with Photos548
- Go to Photos List551
- Start Slide Show/Stop Slide Show551
- When Playing a Photo File, You Can Use the Following Options551
- Background Music On/Background Music off552
- Background Music Setting552
- Slide Show Speed552
- Rotate553
- Using the View Function with Photo Files554
- A Sort Criteria555
- Send Your Photos556
- An Example: Sending with Your Family Story557
- Music (in Allshare Play)560
- Playing Music560
- Music Playback Control Buttons563
- Play/Pause563
- Shuffle Mode564
- Using the Tools Menu with Music564
- Using Selection Play with Music Files567
- Using View with Music Files569
- Send Your Music Files571
- Using the DLNA Function574
- To Play the Media Contents on the Devices Connected to the TV579
- Playing Media Contents Saved on DLNA Devices580
Anynet+ (HDMI-CEC)585
- Anynet+(Hdmi-CEC) Menu590
- Device List590
- Menu590
- View TV590
- Receiver592
- Setting up Anynet+(HDMI-CEC)592
- Title Menu592
- Auto Turn off593
- Switching between Anynet+Devices594
- Listening through a Receiver597
- Using the ARC Function for LED 6100―7150 Series and PDP TV599
- Troubleshooting602
- Flickering and Dimming603
- Component Connections/Screen Color604
- Screen Brightness607
- Blur for LED 6100-7150 Series608
- Unwanted Powering off609
- Trouble Powering on610
- Stand Assembly612
- Cannot Find a Channel613
- Picture (Troubleshooting)614
- The TV Image Does Not Look as Good as It DID in the Store614
- The Picture Is Distorted616
- Color Is Wrong or Missing617
- The Color Is Poor or the Picture Is Not Bright Enough618
- The Picture Is Black and White619
- There Is a Dotted Line on the Edge of the Screen619
- When Changing Channels, the Picture Freezes or Is Distorted or Delayed620
- Sound (Troubleshooting)621
- There Is no Sound or the Sound Is too Low at Maximum Volume621
- The Picture Is Good but There Is no Sound622
- The Speakers Are Making an Inappropriate Noise623
- Antenna (Air / Cable) Connection Troubleshooting)625
- The TV Is Not Receiving All Channels625
- No Caption on Digital Channels626
- A Mode Not Supported Message Appears628
- PC Connection (Troubleshooting)628
- The Video Is OK but There Is no Audio628
- Network Connection (Troubleshooting)629
- Software Update over the Network Fails629
- The Wireless Network Connection Failed629
- Others (Troubleshooting)630
- Purple/Green Rolling Horizontal Bars Andbuzzing Noise630
- The Picture Won’t Display in Full Screen631
- Caption on the TV Menu Is Grayed out632
- There Is a Plastic Smell from the TV632
- The TV Is Tilted to the Side633
- The TV Signal Information Is Unavailable in the Self Diagnosis Menu633
- The Channel Menu Is Grayed out (Unavailable)634
- Your Settings Are Lost after 30 Minutes634
- You Have Intermittent Loss of Audio or Video635
- POP (Tv’s Internal Banner Ad) Appears on the Screen636
- The PIP Menu Is Not Available636
- You See Small Particles636
- The Plasma TV Is Making a Humming Noise637
- Image Retention (Burn In) Issue638
- 3D (Troubleshooting)640
- The 3D Active Glasses Are Not Working Correctly640
- The 3D Images Don’t Look Quite Right641
- The Batteries in the 3D Glasses Don’t Last641
- Anynet+ Does Not Work642
- Anynet+(Hdmi-CEC) (Troubleshooting)642
- I Want to Start Anynet+644
- I Want to Exit Anynet+645
- The Message Connecting to Anynet+ Device...appears on the Screen645
- The Anynet+ Device Does Not Play646
- The Connected Device Is Not Displayed646
- The TV Sound Is Not Output through the Receiver648
- Allshare Play (Troubleshooting)649
- This File May Not be Playable Properly649
- Smart Hub (Troubleshooting)650
- Some Application Contents Only Appear in English650
- Some Application Services Do Not Work650
- When a Network Error Occurs, I Can Only Use the Settings Menu651
- Web Browser (Troubleshooting)652
- External661
- Supported Subtitle and Allshare Play File Formats661
- Internal662
- Supported Image Resolutions663
- Supported Music File Formats663
- Supported Music File Formats664
- Video Codec664
- Other Restrictions665
- Video Codec665
- Video Decoder667
- Audio Decoder668
- Anti-Theft Kensington Lock670
- To Lock the Product672
- Licenses674

Samsung UN60ES7150F - Sound (Troubleshooting)

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