4-2-4. Network
<TV> <Router> <Internet>
TV to Router "Failure"
Check Network Status (TV Router Internet)
Wired & Wireless MAC Address• in Customer Support Menu.
No Wired MAC Address √ : Replace Main Board.
No Wireless MAC Address √ : Module cabling & voltages from Main Board.
If operating voltages are OK but signal missing. √
Replace WiFi Module (WiFi/Bluetooth Module).•
Proper • security passcode
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App). √
Try another source (Hot spot or Test Router).•
Check related Bulletins. √
Check √ Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
Router to Network "Failure"
Check Network Status (TV Router Internet)
Instruct the customer the TV has proper connection to the router and is likely OK.•
Check other devices using network are OK. If they test OK this does not mean the TV should be working. √
Try another source (Hotspot) to test/show TV Network operation. •
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