Samsung Xpress M2070FW - 6. Troubleshooting

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 252

• Power 253

• Printing problems 254

• Printing quality problems 257

• Copying problems 264

• Scanning problems 265

• Faxing problems 267

• Operating system problems 269

Main Page

Table of Contents2
Introduction4
Key Benefits5
Environmentally Friendly5
Fast High Resolution Printing5
Wide Range of Functionality and Application Support6
Supports Various Wireless Network Setting Method6
Features by Model7
Useful to Know12
The Machine Does Not Print12
Where Can I Purchase Accessories or Supplies?12
A Paper Jam Has Occurred12
General Icons13
About this User's Guide13
Safety Information14
Important Safety Symbols14
Operating Environment14
Explanation of All Icons and Signs Used in this Chapter14
Operating Method15
Installation / Moving16
Maintenance / Checking17
Supply Usage18
Machine Overview19
Accessories19
Front View20
Rear View22
Control Panel Overview23
Turning on the Machine27
Installing the Driver Locally28
Reinstalling the Driver29
Menu Overview and Basic Setup30
Accessing the Menu31
Menu Overview31
Machine’s Basic Settings35
Media and Tray37
Selecting Print Media37
Guidelines for Select the Print Media37
Tray Overview38
Loading Paper in the Tray39
Manual Feeding in the Tray41
Printing on Special Media41
Envelope42
Labels43
Card Stock/ Custom-Sized Paper44
Preprinted Paper44
Setting the Paper Size and Type45
Using the Output Support45
Preparing Originals46
Loading Originals47
On the Scanner Glass47
In the Document Feeder48
Basic Printing50
Canceling a Print Job51
Opening Printing Preferences52
Using a Favorite Setting53
Using Help53
Eco Printing54
Setting Eco Mode on the Control Panel54
Setting Eco Mode on the Driver55
Eco Options55
Result Simulator55
Basic Copy56
Changing the Settings for each Copy57
Darkness57
Original57
ID Card Copying58
Reduced or Enlarged Copy58
To Select from the Predefined Copy Sizes58
To Scale the Copy by Directly Entering the Scale Rate58
Basic Scanning60
Basic Faxing61
Preparing to Fax61
Sending a Fax61
Sending a Fax Manually62
Sending a Fax to Multiple Destinations62
Receiving a Fax63
Adjusting the Document Settings63
Resolution63
Maintenance65
Ordering Supplies and Accessories66
Available Supplies67
Storing the Toner Cartridge68
Handling Instructions68
Toner Cartridge Usage68
Estimated Cartridge Life69
Redistributing Toner70
Replacing the Toner Cartridge72
Toner Cartridge72
Monitoring the Supplies Life74
Setting the Toner Low Alert75
Cleaning the Machine76
Cleaning the Outside or the Display Screen76
Cleaning the Inside77
Cleaning the Pickup Roller79
Cleaning the Scan Unit80
Tips for Moving & Storing Your Machine82
Troubleshooting83
Tips for Avoiding Paper Jams84
Clearing Original Document Jams85
Original Paper Jam in Front of Scanner86
Original Paper Jam Inside of Scanner87
Original Paper Jam in Exit Area of Scanner89
In Tray90
Clearing Paper Jams90
Inside the Machine91
Understanding the Status LED94
Understanding Display Messages97
Paper Jam-Related Messages97
Toner-Related Messages98
Tray-Related Messages100
Network-Related Messages100
Misc. Messages101
Specifications103
General Specifications103
Print Media Specifications105
System Requirements108
Network Environment111
Laser Safety Statement112
Ozone Safety112
Mercury Safety113
Power Saver113
Replacing the Fitted Plug (for UK Only)120
Software Installation130
Installation for Mac131
Reinstallation for Mac132
Installation for Linux133
Installing the Unified Linux Driver133
Reinstallation for Linux134
Using a Network-Connected Machine135
Useful Network Programs136
Setip Wired Network Setup136
Printing a Network Configuration Report137
Setting IP Address137
Ipv4 Configuration Using Setip (Windows)137
Ipv4 Configuration Using Setip (Mac)138
Installing Driver over the Network140
Silent Installation Mode140
Command-Line Parameters140
Install the Linux Driver and Add Network Printer144
Add a Network Printer144
Ipv6 Configuration145
From the Control Panel145
Activating Ipv6145
Setting Ipv6 Addresses146
Dhcpv6 Address Configuration (Stateful)146
Using Syncthru Web Service147
Wireless Network Setup148
Understanding Your Network Type148
Wireless Network Name and Network Password148
Introducing Wireless Set up Methods149
Using the WPS Button151
Choosing Your Type151
Connecting in PBC Mode152
Connecting in PIN Mode152
Using the Menu Button154
Re-Connecting to a Network154
Canceling the Connection Process154
Disconnecting from a Network154
Setup Using Windows155
Access Point Via USB Cable155
Creating the Infrastructure Network155
Access Point Without a USB Cable (Recommended)158
Using a Network Cable165
IP Setting Using Setip Program (Windows)166
Configuring the Machine’s Wireless Network166
Turning the Wi-Fi Network On/Off167
Setting the Wi-Fi Direct for Mobile Printing168
Setting up Wi-Fi Direct168
Setting up the Mobile Device169
Problems During Setup or Driver Installation170
Printers Not Found170
Connecting Failure - SSID Not Found170
PC Connection Error170
Other Problems171
Samsung Mobile Print173
What Is Samsung Mobile Print?173
Downloading Samsung Mobile Print173
Supported Mobile os173
Using the NFC Feature174
Registering Google Cloud Printer177
Google Cloud Print179
Registering Your Google Account to the Printer179
Printing with Google Cloud Print180
Printing from an Application on Mobile Device180
Printing from the Chrome Browser180
Airprint181
Setting up Airprint181
Printing Via Airprint181
Useful Setting Menus183
Copy Menu185
Copy Feature185
To Change the Menu Options185
Copy Setup186
Fax Feature187
Sending Setup188
Receiving Setup189
Machine Setup190
Paper Setup193
Sound / Volume193
Report194
Special Features198
Altitude Adjustment199
Storing Email Address200
Storing on Your Machine200
Searching for an Email Address201
Searching Sequentially through Memory201
Searching with a Particular First Letter201
Storing Email Address201
Entering Various Characters202
Entering Alphanumeric Characters202
Keypad Letters and Numbers202
Setting up the Fax Address Book203
Registering a Speed Dial Number203
Using Speed Dial Numbers203
Editing Speed Dial Numbers203
Registering a Group Dial Number204
Editing Group Dial Numbers204
Setting up the Fax Address Book204
Searching Address Book for an Entry205
Printing Address Book205
Registering Authorized Users206
Changing the Default Print Settings207
Setting Your Machine as a Default Machine207
Using Advanced Print Features208
Printing to a File (PRN)208
Understanding Special Printer Features209
Using Direct Printing Utility215
What Is Direct Printing Utility?215
Using the Right-Click Menu215
Mac Printing216
Printing a Document216
Changing Printer Settings216
Printing Multiple Pages on One Sheet216
Linux Printing217
Printing on both Sides of the Paper217
Printing from Applications218
Printing Files218
Configuring Printer Properties218
Basic Scanning Method219
Setting the Scan Settings in the Computer220
Scanning from Network Connected Machine220
Scan Features220
Scanning to WSD221
Installing a WSD Printer Driver221
Scan Features222
Scanning Using the WSD Feature222
Scanning to FTP/SMB Server222
Setting up an FTP/SMB Server222
Scanning from Image Editing Program223
Scanning Using the WIA Driver223
Scanning and Sending to FTP/SMB Server223
Scanning with Samsung Easy Document Creator224
Mac Scanning225
Scanning from USB Connected Machine225
Linux Scanning226
Editing an Image with Image Manager226
Automatic Redialing227
Redialing the Fax Number227
Confirming a Transmission227
Fax Features228
Sending a Fax in the Computer228
Delaying a Fax Transmission228
Adding Documents to a Reserved Fax229
Canceling a Reserved Fax Job229
Sending a Priority Fax230
Forwarding a Sent Fax to Another Destination230
Forwarding a Received Fax231
Receiving a Fax in the Computer232
Changing the Receive Modes232
Receiving Manually in Tel Mode233
Receiving in Answering Machine/Fax Mode233
Receiving Faxes with an Extension Telephone234
Receiving Faxes Using DRPD Mode234
Receiving in Secure Receiving Mode235
Receiving Faxes in Memory235
Printing Received Faxes235
Using Shared Folder Features236
Creating a Shared Folder236
Using the Shared Folder236
Using Memory/Hard Drive Features237
Setting up the Optional Memory237
From the Printer Driver237
Useful Management Tools238
Easy Capture Manager239
Samsung Anyweb Print240
Easy Eco Driver241
Accessing Syncthru Web Service242
Syncthru Web Service Overview242
Logging into Syncthru Web Service242
Information Tab242
E-Mail Notification Setup243
Settings Tab243
Security Tab243
Maintenance Tab243
Using Syncthru™ Web Service243
Setting the System Administrator’s Information244
Using Samsung Easy Document Creator245
Using Samsung Easy Printer Manager246
Understanding Samsung Easy Printer Manager246
Using Samsung Easy Printer Manager247
Advanced Settings User Interface Overview248
Device Settings248
Scan to PC Settings248
Fax to PC Settings248
Using Samsung Printer Status249
Samsung Printer Status Overview249
Using Samsung Printer Status250
Paper Feeding Problems252
Power and Cable Connecting Problems253
Printing Problems254
Printing Problems255
Printing Quality Problems257
Printing Quality Problems258
Copying Problems264
Scanning Problems265
Scanning Problems266
Faxing Problems267
Faxing Problems268
Operating System Problems269
Common Mac Problems270
Operating System Problems270
Common Linux Problems271
Common Postscript Problems272
Quick Guide for Windows 8 User273
Understanding the Screen274
System Requirements275
From the Start Screen276
From the Desktop Screen276
Installing the Driver Locally277
Installing the Driver over the Network278
Installing the Driver over the Wireless Network280
Uninstalling the Driver282
Using Samsung Printer Experience283
Understanding the Samsung Printer Experience283
Adding/Deleting Printers284
Deleting a Printer285
Basic Printing285
Printing from Windows 8285
Cancelling a Print Job286
Opening more Settings286
Advanced Tab287
Job Accounting287
Using the Sharing Feature288
Scanning from Samsung Printer Experience288
Accessing Management Tools289
Installing Accessories290
Troubleshooting291
Glossary299
Index311

Samsung Xpress M2070FW - 6. Troubleshooting

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