- If the player does NOT turn on try other USB ports or on another computer if one is readily
available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in
an explorer window, then the screen is just NOT working.
- If you receive the error "USB Device Not Recognized" on the computer, the player is most
likely failed. Additional troubleshooting is unlikely to correct the problem.
NOTE: If you experience either of the 2 issues above the issue is likely hardware related.
Contact SanDisk technical support to check warranty status.
STEP 2 - Check under Device Manager
1. Open the Computer Management Console
Accessing the Computer Management Console
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