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Problem Possible Causes Solution
The error code "Err 10" is displayed - No values are stored in the tare - Clear the tare memories for your
memories for your application, application first, then clear the
and you tried to clear the lower- clear the lower-level tare memory
level tare memory
The error code "Err 12" is displayed - You tried to store a value in the - Check the configuration
tare memory for applications,
although this memory has been
blocked by menu code 2 2 x
- You entered a numeric tare that
is not allowed
The error code "Err 17" is displayed - Internal calibration is not - Reduce the preload or select a
possible because the preload different configuration code
setting is too high
The error code "Err 19" is displayed - The remaining weighing capacity - Reduce the preload or select a
available is too low because the different configuration code
relatively high preload setting has
reduced the maximum capacity
The special code "
" remains displayed - None of the keys has been pressed - Press any key
since the weighing platform was
switched on
The weight readout changes constantly - instable environment (ambient - Set up the weighing platform in a
conditions; e.g., too much Vibration different area
or exposure to excessive drafts) - Access the "Devices" setup menu to
adapt the weighing platform to the
particular environment
- A foreign object is caught between - Remove the foreign object
the load plate and the platform frame
The readout of the weighing result is - The weighing platform was not - Adjust/calibrate the weighing
obviously wrong adjusted/calibrated before weighing platform
- The weighing platform is tilted - Level the weighing platform as
described in the instructions
lf any other errors occur, please contact your nearest Sartorius service center or your dealer
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