2. Support
2 Support
If you have questions, problems, proposals, or comments relating to the PTC or PACTOR,
please contact the following address.
SCS
Special Communications Systems GmbH & Co. KG
Roentgenstrasse 36
63454 Hanau
Germany
Phone: +49 6181 85 00 00
Fax.: +49 6181 99 02 38
E-Mail: info@scs-ptc.com
Homepage
Visit our Internet sites: http://www.scs-ptc.com
Here you will find:
• Information to PACTOR and the PTC’s
• The actual firmware versions
• Links to interesting software for the PTC
• Links to related sites
On our homepage you can also subscribe to our mailing list to receive actual information about
PACTOR and the PTC automatically by email.
2.1 Repairs
If a problem occurs and it’s necessary to send your SCS product to maintenance, please take
care of the following:
• Package the device with care. Use suitable and enough packaging material.
• Attach a cover note to the shipment. Do this always, also if you have emailed or talked to
us previously. Printouts of exchanged emails are helpful.
• Describe the problem as good as you can.
• Write clearly.
• Give us your phone number and/or email address so that we can contact you if necessary.
• Don’t forget your return address and if available your MASTER or VISA card information
for billing!
If the PTC shows a strange behavior perhaps using the command RESTart can help.
Sometimes and because of playing around important parameters may be misadjusted. The
RESTart command totally restarts the PTC. The default settings of all parameters will be
restored.
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