Segway eMoped B Series - Certifications; Trademarks and Legal Statement

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Error Codes, Failures and Solutions
10. Certifications
This product is certified to EU No 168/2013.
The battery complies with UN/DOT 38.3.
The Radio Equipment Directive
Segway-Ninebot EMEA
EU Contact Address for regulatory topics only: Dynamostraat 7, 1014 BN Amsterdam, The Netherlands
Hereby, Nine Tech Co., Ltd, declares that the wireless equipment listed in this section are in compliance with the
essential requirements and other relevant provisions of the RED Directive 2014/53/EU.
Bluetooth
Frequency Band(s)
2.4000–2.4835GHz
Max. RF Power
10 mW
11. Trademark and Legal Statement
Segway and the Rider Design are the registered trademarks of Segway Inc.,Ninebot,Ninebot AirLock and
RideyGo are the registered trademark of Ninebot (Tianjin) Tech Co., Ltd; Bluetooth is the registered
trademark of BLUETOOTH SIG,INC.; Android, Google Play are trademarks of Google Inc., App Store is a
service mark of Apple Inc., The respective owners reserve the rights of their trademarks referred to in
this manual.
We have attempted to include descriptions and instructions for all the functions of the Segway eMoped
B110s at the time of printing. However, due to constant improvement of product features and changes of
design, your eMoped may differ slightly from the one shown in this document. Please visit the Apple
App Store (iOS) or Google Play Store (Android) to download and install the App. and visit
www.segway.com to download the latest user materials.
Please note that there are multiple Segway and Ninebot models with different functions, and some of
the functions mentioned herein may not be applicable to your unit. The manufacturer reserves the right
to change the design and functionality of the Segway eMoped B110s product and documentation
without prior notice.
© 2021 Ninebot (Beijing) Tech Co., Ltd. All rights reserved.
Errors and failures Possible causes Solutions
Error code 10
ECU (Electronic Control Unit) communication error.
Please check the ECU, dashboard and the connecting cables.
Error code 11
Motor controller undervoltage protection.
Please charge before use.
Error code 12
Motor Hall failure.
Please check the motor, motor controller and the connected
cables.
Error code 13
MOS tube malfunction.
Please check the motor, motor controller and the connected
cables.
Error code 14
Throttle malfunction.
Please check the throttle handle, motor controller and the
connected cables.
Error code 15
The brake switch is abnormal.
Please check the brake lever, motor controller and the
connected cables.
Error code 16
An error occurred when saving the configuration.
Please contact after-sales service.
Error code 19
Lithium-ion battery 1 temperature sensor error.
Please check the battery.
Error code 20
Lithium-ion battery 1 communication error.
Please check the dashboard, battery and the connected cables.
Error code 21
Lithium-ion battery 1 has the default serial number.
Please confirm whether it is a genuine battery.
Error code 22
Lithium-ion battery 1 password error.
Please confirm whether it is a genuine battery.
Error code 31
The vehicle has the default serial number.
Please confirm whether it is a genuine product.
Error code 32
Vehicle password error.
Please confirm whether it is a genuine product.
Error code 33
Program error. The dashboard program upgrade has failed.
Please contact after-sales service.
Error code 34
Abnormal vehicle temperature detection.
Please check the dashboard temperature sensor.
Error code 35
Dashboard and ECU communication error.
Please check the ECU, dashboard and the connected cables.
Error code 36
Weak wireless signal in central controller.
Please check whether the vehicle is parked in an open space.
Error code 37
Low battery in the central controller.
Please charge the battery for more than 5 hours.
Error code 38
Electric lock malfunction.
Please check whether the cables are short-circuited or broken.
Error code 39
NFC antenna calibration failed.
Please check if there is metal near the antenna, power supply
system abnormality, or if the dashboard needs to be replaced.
Error code 40
AHRS (attitude and heading reference system) error.
Please contact after-sales service.
Error code 41
The handlebar lock is not in place.
Please restart the vehicle and move the handlebar so that
the lock pin is retracted.
Error code 42
ECU certificate error.
Please check the ECU.
Error code 43
A collision or severe vibration of the vehicle is detected.
If there is no accident, please check the dashboard.
Error code 44
The internal key of the dashboard is lost.
Please confirm whether it is a genuine vehicle.
Error code 45
The vehicle is in "Lost Vehicle or Battery" mode.
Please contact after-sales service.