90-Day Money-Back Guarantee
The Shaq Air Fryer is covered by a 90-day money-back guarantee. If you are not 100% satised with your product,
return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include
the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a
replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee if your product
or component part does not perform as expected, the guarantee extends only to the original purchaser and is
not transferable. If you experience an issue with one of our products within 1 year of purchase, return the product
or the component part for replacement with a functionally equivalent new product or part. The original proof of
purchase is required, and you are responsible to pay to return the appliance to us. In the event a replacement
appliance is issued, the guarantee coverage ends six (6) months following the receipt date of the replacement
appliance or the remainder of the existing guarantee, whichever is later. Tristar reserves the right to replace the
appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee, your order
number can be used as the return merchandise authorization number (RMA). If the product was purchased in a retail
store, return the product to the store or use "RETAIL" as the RMA. Return your product to the address provided
below for a replacement, which will incur no additional processing and handling fees, or for the refund of your
purchase price, less processing and handling. You are responsible for the cost of returning the product. You can
locate your order number at www.customerstatus.com. You can call customer service at 973-287-5113 or email
info@tvcustomerinfo.com for any additional questions. Pack the product carefully and include in the package a note
with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of
purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the
RMA on the outside of the package.
Send the product to the following return address:
Shaq Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service
at 973-287-5113.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at
purchase if the item was purchased directly from Tristar. If the item was purchased from an authorized retailer, proof
of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees
are non-refundable.
18 Shaq Air Fryer 6- & 7-Quart
Air Fryer
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