10 TOLL FREE: 1-800-798-7398
PROBLEM
The unit will not operate
The unit will not pick up
Dust is escaping from the unit
The rotating brush will not
pick up
The unit will not charge
POSSIBLE REASONS AND SUGGESTED SOLUTION
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter. Try
to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely
attached.
Clear any obstruction from the rotating brush. Turn unit off for 10 seconds,
and then restart.
If the unit still doesn’t work, call Customer Service at 1-800-798-7398.
Empty the dust container.
Recharge the battery.
Empty the dust container.
Ensure that the dust container is properly in place.
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the dust container.
Press the power button once to turn the unit “OFF”.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely attached.
Charging adapter may not be working. Call Customer Service at
1-800-798-7398.
Batteries are dead and need to be replaced.
REPLACEMENT PARTS
A XB2950 Battery Pack
B XA2950 AC Adapter
C 1122FK-2945 Brush Bar Replacement Kit
To order any of the above replacement parts, go to www.sharkclean.com or call 1-800-798-7398.
ORDERING REPLACEMENT PARTS
TROUBLESHOOTING GUIDE
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