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After-Sales Service
■ To Request Repairs
To request repairs, contact the Repair and Delivery Support Center.
During the
warranty period
Repairs are covered in accordance with our free
repair warranty.
Outside the
warranty period
If the product can be repaired, charged repairs
will be carried out upon request.
* The warranty period for a new product is 1 year from the date of purchase.
◎ Please note that contents of memory may be lost during the repair
process. Note that the Company assumes no responsibility for any
damages or lost profits resulting from altered or lost contents of the
memory.
◎ When repairing, we may use recycled parts that fulfill our quality
standards.
◎ The product that you have been using, and that has been collected
by the replacement mobile phone delivery service will, after
refurbishment and repair, be used as a replacement terminal.
Furthermore, parts replaced in an after-sales service are collected
and recycled by the Company. Accordingly, these parts cannot be
returned to the customer.
◎ If the product has been processed, modified, or analyzed
(including software modification or analysis (including rooting,
etc.), reverse-engineered, decompiled, or disassembled), or has
had repairs performed at repair locations other than as designated
by us, then this will not be covered by the Warranty, or repairs may
be refused.
◎ The internal battery of the product is not covered by the free repair
warranty because it is a consumable product.
■ Replacement Parts
We guarantee availability of replacement parts for main unit of our
product and its peripheral devices for a period of 4 years after the end
of production. Replacement parts are those required to maintain the
functionality of the product.
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