3131
FREQUENTLY ASKED QUESTIONS
General Information
USB Mode I have inserted a USB Memory 
Key, but the TV does not 
recognise it.
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode Using a USB portable hard drive 
/ larger than 32GB.
If you wish to use a portable hard drive larger than 32GB, please note that it must be 
formatted to the FAT32  le system in order to operate on this TV. Windows XP/Vista 
computers are only capable of formatting up to 32GB, therefore, you will need a software 
programme/utility to format larger hard drives. 
Please refer to the website, www.umc-uk.co.uk, for more information.
USB Record  I cannot change the channel, 
access the menu or use the red 
button.
During time shift you cannot change the channel, access the menu or use the red button.
USB Record  When using the USB to record 
the picture ‘breaks up’ or 
experience loss of sound.
Check the USB memory stick meets the minimum read speed requirements. Standard 
de nition channels require a read speed of 20 MB/s (Mega Byte per second) and a
write Speed of 6 MB/s (Mega Byte per second) HD channels require the read speed of  80 
MB/s (Mega Byte per second) and a write speed of 40 MB/s (Mega Byte per second). USB 3.0 
sticks should be used where possible.
DVD I have inserted a disc but it is 
not playing.
1) Ensure you have inserted the disc facing the correct way.
2) Ensure the disc is clean and is not scratched.
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the DVD player, refer to 
www.umc-uk.co.uk, select ‘Changing DVD Region’ in the ‘Product Support’ section
DVD I have pressed the eject button 
but the disc is not coming out.
To eject the disc hold the stop/eject button for 4 seconds.
Sharp - User Guide - LC-24CHF4011KR - KW - SHA-MAN-0286.indd   Sec1:31Sharp - User Guide - LC-24CHF4011KR - KW - SHA-MAN-0286.indd   Sec1:31 25/09/2017   10:11:2425/09/2017   10:11:24