13
General Problems
THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT 
FEEDER)
Check Solution
Is too much paper loaded into the 
document feeder tray?
■ Make sure that the stack of paper in the tray is not higher than the indicator line.
► Placing the original and adding paper (page 5)
Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan 
size to [Long Size]. 
(Note that long originals cannot be copied using the copy function.)
Is the original on thin paper?  ■ Use the document glass to scan the original. 
If you need to use the automatic document feeder, use [Slow Scan Mode] in 
[Others] to scan the original. (MX-C304/MX-C304W)
Is the feed roller dirty? ■ Clean the surface of the paper feed roller.
► Maintenance (page 6)
THE PAPER MISFEEDS
Check Solution
Is tray 1 properly inserted all the way 
into the machine?
■ Push the tray firmly all the way into the machine.
Is a torn piece of paper remaining in 
the machine?
■ Follow the instructions in the touch panel to remove all paper.
Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not 
exceed the indicator line.
► Placing the original and adding paper (page 5)
Are multiple sheets feeding at once? ■ Fan the paper well before loading it.
Are you using paper that is not within 
the specifications?
■ Use SHARP-recommended paper. 
Using paper that is for other models or special paper that is not supported may 
result in misfeeds, creases, or smudges.
 - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
Are the tray guides adjusted to the 
width of the paper?
■ Adjust the tray guides to the size of the paper so that they are neither too tight nor 
too loose.
► Placing the original and adding paper (page 5)
Is the feed roller dirty? 
(Tray 1, bypass tray)
■ Clean the surface of the feed roller.
► Maintenance (page 6)