13
General Problems
THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT
FEEDER)
Check Solution
Is too much paper loaded into the
document feeder tray?
■ Make sure that the stack of paper in the tray is not higher than the indicator line.
► Placing the original and adding paper (page 5)
Is the original a long original? ■ When using the automatic document feeder to scan a long original, set the scan
size to [Long Size].
(Note that long originals cannot be copied using the copy function.)
Is the original on thin paper? ■ Use the document glass to scan the original.
If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original. (MX-C304/MX-C304W)
Is the feed roller dirty? ■ Clean the surface of the paper feed roller.
► Maintenance (page 6)
THE PAPER MISFEEDS
Check Solution
Is tray 1 properly inserted all the way
into the machine?
■ Push the tray firmly all the way into the machine.
Is a torn piece of paper remaining in
the machine?
■ Follow the instructions in the touch panel to remove all paper.
Is too much paper loaded in the tray? ■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Placing the original and adding paper (page 5)
Are multiple sheets feeding at once? ■ Fan the paper well before loading it.
Are you using paper that is not within
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
- "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
Are the tray guides adjusted to the
width of the paper?
■ Adjust the tray guides to the size of the paper so that they are neither too tight nor
too loose.
► Placing the original and adding paper (page 5)
Is the feed roller dirty?
(Tray 1, bypass tray)
■ Clean the surface of the feed roller.
► Maintenance (page 6)
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