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Document Filing Problems
A JOB CANNOT BE STORED IN A CUSTOM
FOLDER
Check Solution
Do the custom folders created with
the machine appear in "Folder
Information"?
(When printing)
■ Click the [Get Folder Name] button in the document filing save screen of the
printer driver to call up the custom folders that have been created on the
machine.
Does the custom folder have a PIN
Code?
■ Enter the PIN Code configured in the machine in the document filing save screen.
A STORED FILE HAS DISAPPEARED
Check Solution
Did you enable the [Delete] checkbox
to print a stored file?
■ If you print the file by enabling the [Delete] checkbox, the file is automatically
deleted after being printed.
The file property can be set to [Protect] to prevent the file from being easily
deleted.
Has automatic deletion of document
filing files been enabled?
■ If files that you need have been deleted, consult the administrator of the machine.
When [Automatic Deletion of File Settings] is enabled in the setting mode, the
files in the specified folders are periodically deleted. (Even when the file property
is [Confidential] or [Protect], the file may be deleted.)
"Settings (administrator)" → [System Settings] → [Document Filing Settings]
→ [Automatic Deletion of File Settings]
A FILE CANNOT BE DELETED
Check Solution
Is the property of the file set to
[Protect]?
■ A file cannot be deleted when its property is set to [Protect].
Change the file property from [Protect] to [Sharing] and then delete the file.
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