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Image Send Problems
AUTO SELECTION OF THE COLOR MODE DOES
NOT TAKE PLACE CORRECTLY
Check Solution
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?
■ Specify the color mode manually.
When the color mode is set to [Auto], the machine detects whether the original is
black and white or color when the [Color Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
THE RECEIVED IMAGE FILE CANNOT BE
OPENED
Check Solution
Does the viewer program used by the
recipient support the format of the
received image data?
■ Use a software program that is capable of opening the selected file type and
compression mode.
The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.
Does a message appear prompting
you to enter your password?
■ Ask the sender for the password, or have the image sent again in a
non-encrypted format.
The received file is an encrypted PDF file.
I DON'T KNOW HOW TO SPECIFY THE
ORIGINAL/SEND SIZE
Check Solution
Are you using Easy mode? ■ Use normal mode to set the original size and send size. Tap the [Original] key in
the base screen of normal mode. Specify the scan size (original size), and
specify the send size that will be received at the destination.
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