22 | Smart meter user guide Smart meter user guide | 23
Moving home
For information about what to do when you’re moving home, we have a help video
and FAQs on our website. Just search ‘moving out’ when you’re on the website.
You won’t be able to take your IHD with you when you move home, it’ll need to stay
for the next occupant to use. The IHD will only work with the smart meters installed at
your current property. If you don’t tell us you’re moving, your personal data usage will
remain on the meter until the new occupant or homeowner notifies us.
What
happens
to your
IHD?
Please note:
If you move into a property where we supply the energy and it has smart
meters installed by us, we’ll update the smart meters with your details.
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