Siemens WG54G2ZXES - Page 43

Troubleshooting en
43
Fault Cause and troubleshooting
The programme does
not start.
Laundry is caught in the door.
▶ Remove any trapped laundry.
The door cannot
beopened.
The temperature is too high.
▶ Wait until the temperature has dropped.
▶ Cancel the programme.
→"Cancelling the programme", Page32
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page25
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page49
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page36
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.