Faults and what to do about them. en
41
Faults and what to do about them.
E:35 alternating with
- 10
There is water in the base trough; the appliance is leaking. Turn off the tap. Call the
after-sales service. ~ Page 43
E:36 alternating with
- 10
■ The drain pump is blocked. Clean the drain pump. ~ Page 37
■ The drain hose/drain pipe is blocked. Clean the drain hose at the siphon.
~ Page 38
Other indicators Switch off the appliance, wait for five seconds and then switch it on again. If the indi-
cator appears again, call the after-sales service. ~ Page 43
Faults Cause/remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded joint on the supply hose.
Water not flowing in.
Detergent is not being dis-
pensed.
■ Will the programme start?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter.~ Page 38
■ Is the supply hose kinked or trapped?
The door cannot be
opened.
■ The safety function is active. Do you want to stop the programme?
~ Page 33
■ Have you selected $ (Rinse Stop = no final spin)? ~ Page 34
■ Can the door only be opened by the emergency release? ~ Page 39
■ If you switch to a different programme, the door will remain locked for a
short time until there is no longer any active oxygen in the drum.
The programme will not
start.
■ Have you started the programme or selected Finish in-time?
■ Is the door closed?
■ Is the childproof lock activated? Deactivate. ~ Page 32
The drum briefly jerks or
judders after the pro-
gramme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The washing water is not
draining.
■ Have you selected $ (Rinse Stop = no final spin)? ~ Page 34
■ Clean the drain pump. ~ Page 37
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not sat-
isfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Less iron selected? ~ Page 30
■ Is the selected speed too low?
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Indicator Cause/remedy
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