Siemens WM14XEH5GB - Page 73

Troubleshooting en
73
Fault Cause and troubleshooting
Detergent residue on
the dry laundry.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page58
3. Clean the dispenser.
4. Refill the dispenser.
→
"Filling the dispenser", Page51
Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, reduce the basic
dosage →Page52.
Insufficient cleaning. Basic dosage is not correctly adjusted.
▶
If intelligent dosing is activated, adjust the basic
dosage →Page52 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page58
3. Clean the dispenser.
4. Refill the dispenser.
→
"Filling the dispenser", Page51
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page58
3. Clean the dispenser.
4. Refill the dispenser.
→
"Filling the dispenser", Page51
HomeConnect is not
working correctly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page55
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
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