Siemens WS12K261BY - After-Sales Service

en After-sales service
28
4 After-sales service
After-sales service If you cannot correct the fault yourself,
(see section, Faults and what to do
about them) ~ Page 25, please
contact our after-sales service. ~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
The single dot (.) flashes. Undervoltage during the washing programme causes an extending of the wash
programme. ~ Page 22
NO appears in the display
panel in reload mode.
Water level too high. Not possible to add laundry. Close the washing machine
door immediately, if necessary.
To continue the programme, select the ! Start/Reload button.
YES appears in the dis-
play panel in reload
mode.
The washing machine door is unlocked. It is possible to add laundry.
If you cannot correct a fault yourself (after switching on/off) or a repair is required:
■ Turn the programme selector to Off. Appliance is switched off.
■ Unplug the mains plug from the socket.
■ Turn off the water tap and call the after-sales service. ~ Page 28
Faults Cause/Remedy
Product number Production number
(1U )'