Sigma 6000+ - Non-Warranty Factory Service Repair Costs

Please refer to the following table regarding SIGMA’s non-warranty factory service repair
costs.
NON-WARRANTY FACTORY SERVICE REPAIR COSTS
CATEGORY DESCRIPTION PARTS COST
Minimum Charge *(fixed fee) For those parts that involve Parts at no charge as follows:
. minor repairs with no parts 1. Service effective
replacement costs. upgrades
2. Non-service effective
upgrades preformed at
the manufacturers
_ discretion
3. Unconfirmed customer
_ : complaints
Standard Charge *(fixed fee) | For repairs of malfunctions Current list price
which occurred under normal
. operating conditions.
Maximum Charge *(fixed 1660 For repairs made as a direct Current list price
result of operational damage,
improper maintenance or
customer abuse.
*(fixed fee) — Current rates for each category listed may be obtained by contacting the SIGMA
International, LLC Service Department. (1-800-356-3454)
Parts:
Replacement parts are itemized on the DOC 11060 (and if necessary DOC 11061). Each part is followed
by a status code which indicates the reason for replacement, and determines if the customer will be billed
for the part. Refer to the following table defining status codes:
CATEGORY DESCRIPTION PARTS COST
A — Abuse When a part is replaced due to List Price
customer induced operational
damage (voids warranty).
F — Failure When a part is replaced due to List Price
failure under normal operating
conditions.
M — Manufacturer ‘When a part is replaced as a No Charge
result of an inspection procedure, -
convenience or the
manufacturer's repair process
U - Update When a part is replaced onty List price only when requested
dictated by an Engineering by the customer, otherwise no
Change Notification (ECN). charge. -
P — Process When a part is replaced only as a | List price iť repair process is due
- result of the replacement of to customer induced damage,
another part otherwise no charge.
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