Sigma 6000+ - Repair Authorization Policy and Field Service

Repair Authorization Policy and Field Service
Repair Authorization
Contact SIGMA International, LLC for all service information at:
1.
Telephone: 1-800-356-3454 or (716) 789-3901
Or write: SIGMA International, LLC
711 Park Avenue
Medina, NY 14103
Email Service Coordinator at jallport@sigmapumps.com
Pax: (716) 798-3909
Please be prepared to provide the serial number, model number and description of the difficulty
experienced (including all pertinent information such as flow rate, administration set used and the
message displayed at the time of the difficulty.
Important: Confirm pump failure as described in this manual before return. Unconfirmed complaints
are required to go through Production Testing and Quality Assurance Inspection and will be billed
accordingly (see warranty).
2.
Contact the SIGMA International service center as indicated above for authorization (RA)
number.
3. A purchase order number or other authorized form of payment will be required on non-warranty
repair before a RA number is issued.
4. Ifan estimate is required before work is performed, state this when you call in for a RA number.
5. Clearly reference on all applicable documents:
a. RA number,
b. Purchase order number.
c. Written description of problem.
d. Name, telephone number, e-mail and mailing address of the following people in your
hospital or organization.
— Repair service manager
— Purchasing manager
ー Accounts payable manager
(please note that the above information is required for both the independent
biomedical service company and for the pump owner, in cases where SIGMA is
not dealing directly with the pump owner)>
e. Complete name and address '
6. Package pump in the original shipping container (replacement available upon request) and affix
the
RA number on the outside of the package.
7. Ship pump, freight prepaid, by traceable means to: SIGMA International, LLC.
8. When a device is warranted or under service agreement, it is returned freight prepaid.
Field Service
. Authorization: Verbal authorization must be obtained in advance before field service can be performed.
Written documentation will also be required.
Parts: While under warranty, SIGMA will supply factory trained/authorized service technicians with no
charge parts as needed. All defective warranty parts must be returned to SIGMA.
Section 1 Page 2