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Silhouette Consumer Care: 1-844-455-6097
Hours of operation:
Monday to Thursday 8:30 am - 6:00 pm Eastern Standard Time
Friday 8:30 am - 4:00 pm Eastern Standard Time
Information in this manual is subject to change without notice.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
No power • A fuse may be blown or the circuit breaker
tripped
• Plug not fully inserted into the wall outlet
The ice is not big enough or melts too quickly • Door is not shut properly or opened excessively
• Close proximity to heat source or direct sunlight
• Ambient temperature or humidity is very high
• Chosen ice size setting is too small
Water leakage • The water inlet connection is leaking
• The drain hose connection is leaking
• The drain caps on the ice bucket are not
completely closed
Excessive noise or vibrations • The appliance is not level
Ice maker alarm is sounding • Internal water tank is full
• Not enough water entering the appliance from
the water inlet
INDICATOR LIGHT DESCRIPTION POSSIBLE CAUSE
1. Flashing
2. On
3. Off
1. Stand by mode
2. Appliance is on
3. Appliance is off
Flashing and
beeping
Water tank is full; drain appliance of excess water or ensure
that the drain pump is turned on to resume normal functioning
Flashing Ice bucket is full of ice; remove excess ice to resume normal
functioning
Flashing Sensor failure; contact an authorized service technician
Flashing Appliance is low on water; check that the water supply is
functioning normally
Flashing Sensor failure; contact an authorized service technician
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