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Setting up your Sky±HD 1TB box
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I can’t activate my channels via Sky Active (Sky’s interactive service)
Ensure your box is connected to a working telephone line, and that the telephone line is connected to the telephone socket (labelled Tel Line), and not the
green Ethernet socket.
Try activating your channels again via Sky Active. If this still doesn’t work, then please call 08442 41 41 41 and ask to speak to one of our technical advisors.
You will be asked for the following information:
It may help to write the numbers here:
Version Number:
Serial Number:
Viewing Card Number:
The information can be found by following the instructions below:
Press the services button on your Sky±HD remote control, then press the right arrow to move from options to settings, and press select. Press the right arrow
twice to view system details and make a note of your system details in the box above.
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