SkyBell SH02300BZ - User Manual

Top Troubleshoot Items
Below are the most common reasons your SkyBell may not be working correctly and how best to troubleshoot those situations.
1. Incorrect Setup
2. After Installation
3. Syncing SkyBell
4. Using the App
5. Using Advanced Features
6. Issues after successful operation
Incorrect Setup
Please consult our Compatibility Checklist to make sure your setup works with SkyBell.
After Installation
1. The LED light does not turn on (red LED)
1. First, check to make sure you turned your power back on at the circuit breaker.
2. If your power is on and you still do not see a blinking red LED light, make sure you are connected to a transformer
that has power from 10-36 VAC 10 VA current to adequately charge the device. If you have an old transformer, you
may need to purchase a new transformer. Click link for a list of recommended transformers. Click link for Power
Diagrams.
2. I cannot hear my normal doorbell chime
1. *If you are in the initial install process, you may need to completely install sync SkyBell in order for your home
doorbell chime to work
2. Take a moment to make sure you turned your power back on at the circuit breaker.
3. If your power is on and you still do not hear your doorbell chime, reconnect the wires with new connectors.
4. **SkyBell is compatible with mechanical and digital doorbell chimes. Digital doorbell chimes require an additional
adapter, which may be sold separately.
3. I hear humming from my transformer or doorbell chime
1. If you have a digital doorbell chime, please install a digital doorbell adapter.
2. If this does not work, please contact us.
4. My Doorbell Rings Constantly
1. Do you have a digital or wireless doorbell chime? If yes, SkyBell is compatible with digital doorbell chimes with the
required adapter. SkyBell does NOT work with wireless doorbell chimes. If you have a wireless doorbell, you’ll
need to install a mechanical or digital doorbell chime. Click here for a list of recommended doorbell chimes.
2. If you do not have a wireless or digital doorbell chime and still have this issue, please contact us.
Please read the things not to do when troubleshooting
Syncing SkyBell
1. If your first sync was not successful, please consider the following and retry:
1. Give SkyBell 10 minutes to charge the battery. Then re-attempt the syncing process.
2. Android Users – Log out of the app and the sign back in before attempting to sync.
3. Confirm you have the correct Wi-Fi Setup
1. 2.4ghz Band – SkyBell only works on the 2.4ghz band network. If you have a dual-band router, you must
create a new SSID for the 2.4ghz network and connect your smartphone to that network before syncing the
SkyBell.
2. B/G Network – SkyBell only connects to the b/g network. If you have an “N-only” router, you must add the
b/g mode as well so SkyBell can connect.
4. Check to make sure that your smartphone is connected to the correct WiFi network BEFORE you attempt to sync.
You must connect your smartphone to a 2.4 Ghz network BEFORE syncing to SkyBell. SkyBell does not
work with a 5ghz network.
5. Check your speed. SkyBell requires at least 1.5 mbps upload speeds to sync to the server and 1.5 mbps to initiate a
live video feed. Conduct a speed test. If you are below this speed level, please either (1) move your router closer to
SkyBell, (2) add asignal repeater or (3) increase your bandwidth/connection speeds.
6. If the “configuring screen” pinwheel continues to spin, hit cancel in the app. Then go back and re-enter your Device
ID and WiFi password. Then make sure SkyBell is still in the blinking red mode. If it is not, press and hold the

Summary

Incorrect Setup

Compatibility Checklist

Consult the compatibility checklist to ensure your setup works with SkyBell.

After Installation

LED Light Not On

Troubleshoot the red LED light not illuminating on your SkyBell device.

No Normal Doorbell Chime

Resolve issues where your home doorbell chime does not sound.

Transformer or Chime Humming

Address humming sounds from your transformer or doorbell chime.

Doorbell Rings Constantly

Fix the problem of your doorbell constantly ringing.

Syncing SkyBell

Syncing Retry Steps

Steps to retry SkyBell syncing if the first attempt was unsuccessful.

Wi-Fi Setup Confirmation

Ensure correct Wi-Fi setup, including 2.4GHz and B/G network compatibility.

Smartphone Wi-Fi Connection

Verify smartphone is connected to the correct 2.4GHz Wi-Fi network before syncing.

Internet Speed Requirements

Check internet speed, requiring 1.5 Mbps upload for syncing and live feeds.

Configuring Screen Issues

Troubleshoot the 'configuring screen' pinwheel by restarting the sync process.

Router Specific Issues

2.4 GHz Band Compatibility

SkyBell requires a 2.4GHz band; segregate if using a dual-band router.

B;G Mode Support

Ensure B/G mode is active for compatibility, especially with 'N' routers.

Upload Speed Requirement

SkyBell requires at least 1.5 Mbps upload speeds to function correctly.

Using the App

No Push Notifications

Troubleshoot not receiving push notifications from the SkyBell app.

Device Not Appearing in App

Resolve cases where the device is not visible in the app after syncing.

No Audio or Video Feed

Fix issues with receiving a notification but seeing only a pinwheel.

Notification Tap Issues

Address problems when tapping a notification does not load the app correctly.

Call Answered by Another User

Understand why the 'Another person has answered this call' message appears.

Post-Call Reset Delay

Allow for device reset time (30s/3m) after a call or motion activation.

Cannot Hear Out of Smartphone

Troubleshoot not being able to hear audio from your smartphone.

Video Freezing Issues

Address video feed freezing at specific time intervals.

Mute;Talk Button Malfunction

Fix the 'Mute'/'Talk' button not working correctly on first press (Android).

Login Detail Mismatch

Clarify that website and app accounts are separate; create a new app account.

Using the Advanced Features

Do Not Disturb (Silent Mode)

Troubleshoot the Do Not Disturb (Silent Mode) not activating or deactivating.

Motion Sensor On;Off Switch

Address issues with the motion sensor on/off switch not functioning.

Issues After SkyBell Was Working Correctly

Solid Green to Blinking Green Light

Troubleshoot the light changing from solid green to blinking green.

Solid Green to Blinking Red Light

Address the common issue of the light turning from solid green to blinking red.

Solid Green to Solid Red Light

Resolve the indicator light changing from solid green to solid red.

SkyBell SH02300BZ Specifications

General

Brand	SkyBell
Model	SH02300BZ
Category	Accessories
Language	English