CUSTOMER SERVICE 1-800-723-0316 FROM 8:00AM TO 5:00PM PST MONDAY-FRIDAYCUSTOMER SERVICE 1-800-723-0316 FROM 8:00AM TO 5:00PM PST MONDAY-FRIDAY
PAGE 12 PAGE 13
TROUBLESHOOTING
WARRANTY
FULL 1-YEAR WARRANTY
The Adjustable Base is warranted against defects in materials or workmanship for a
period of one year from the date of purchase to the original purchaser. During the first
year, manufacturer will repair or replace any defective part at no cost to the original
purchaser. This includes all authorized labor and shipping costs incurred with the repair
or replacement of any parts found to be defective.
2-YEAR LIFT MOTOR WARRANTY
The Adjustable Base has a two-year, full replacement warranty on the lift motors.
This includes labor and shipping, should the motor(s) fail during the first two years
of this warranty from the original purchase date.
5-YEAR WARRANTY
Year 2 through year 5, from the original purchase date, manufacturer will repair or
replace any defective part at no cost to the original purchaser. The part must be
returned within fourteen (14) days of receipt of the replacement part(s) or purchaser
may be subject to charges for said part(s) to include, but not limited to, freight charges.
Liability of manufacturer is limited to the replacement of the defective part or parts
ONLY, with purchaser responsible for all service, installation and transportation costs of
said part(s).
10-YEAR LIMITED WARRANTY
Year 6 through year 10 from the original purchase date, manufacturer will replace, per
the terms and conditions set forth in this paragraph, any Adjustable Base part found
to be defective. Any replacement part will be prorated at the discretion of South Bay
International. This warranty applies only to replacement part(s). Purchaser may be
subject to charges for said part(s) to include, but not limited to, freight charges. Liability
of manufacturer shall be limited to the replacement of the defective part(s) only, with
purchaser responsible for all service, installation and freight costs of said part(s).
10-YEAR LIMITED WARRANTY
ADDITIONAL TERMS AND CONDITIONS
Warranty does not include reimbursement for inconvenience, removal, installation,
setup, loss of use, shipping, or any other costs or expenses not expressly covered in this
warranty.
THIS WARRANTY DOES NOT APPLY:
* To damage resulting from misuse or abuse caused by the purchaser.
* To damage caused by the repairs or parts replacement by an authorized person.
* If the Adjustable Base has been mishandled subject to physical abuse or an
improper power supply, or otherwise operated in a manner inconsistent with
procedures outlined in the owner manual and warranty.
* To damage to mattresses, bedding, cables, electrical cords, or accessories
supplied by dealers.
* To modification of the Adjustable Base without prior written consent by
manufacturer.
* To costs for unauthorized service calls for the purpose of educating the
consumer about the Adjustable Base or locating properly functioning power outlets.
* If the weight limits are exceeded.
* If used in any environment or commercial setting for which it was not intended.
Some states do not allow the exclusion of incidental or consequential damages;
therefore the above limitation or exclusion may not apply. This warranty gives
the purchaser specific legal rights. The purchaser may have other rights, which may
vary from state to state. This warranty is valid in the 48 contiguous states.
WORKING WEIGHT LIMITS
Although your Adjustable Base has been rigorously tested within the recommended
limits in this publication, to maintain the highest quality standards, exceeding the weight
limits may void your warranty. The weight limit is 750 lbs. evenly distributed across the
Adjustable Base including the combined weight of mattress and users.
WARRANTY
TROUBLESHOOTING
TROUBLESHOOTING
IF ONE OR MORE FUNCTIONS ON THE ADJUSTABLE BASE HAVE
STOPPED OPERATING
* Check under the adjustable base to verify that the wired connections are secure and
that there are no cords or bedding obstructing the movement of the adjustable base.
* Check if the power cord is assembled properly and all the connections are secure.
* Check if the green LED is on the AC/DC power adapter is illuminated.
IF THE LIGHTS ON YOUR REMOTE CONTROL NO LONGER ILLUMINATE
AND WILL NOT OPERATE YOUR ADJUSTABLE BASE
* Make sure the batteries are installed correctly.
* Install three new AAA batteries in the remote control.
IF THE REMOTE CONTROL BUTTONS ILLUMINATE BUT ADJUSTABLE
BASE WILL NOT OPERATE
* Unplug the adjustable base for 5 minutes to reset the electronic components.
* Plug the adjustable base into a different electrical outlet, or test the current
outlet with another working appliance (a grounded, electrical surge protector is
recommended).
* If the steps above do not fix the issue, you can reset your remote frequency by
following the REMOTE FREQUENCY RE-PAIRING in the troubleshooting section.
IF YOUR PRESET POSITION IS NOT WORKING PROPERLY
* Reset your remote preset positions by holding down the zero gravity and flat position
button for 7 seconds; your remote will blink upon successful factory reset.
IF THE HEAD OR FOOT MECHANISMS WILL ELEVATE BUT WILL NOT
RETURN TO THE FLAT POSITION
* Check the undercarriage for obstructions. Remove any obstructions away from the
head and foot mechanisms and return the adjustable base to its flat position.
REMOTE FREQUENCY RE-PAIRING
The remote is pre-programmed to the adjustable base, however if the remote is
unresponsive, follow these steps:
* Check the batteries; replace if needed.
* If the remote illuminates: Unplug the power cord from the outlet.
* Wait 5 seconds plug it back into the outlet.
* Wthin 10 seconds of plugging the power cord into the outlet: Press and hold the PAIR
button on the back of the remote.
* The PAIR button will illuminate blue and start flashing. Release the PAIR button.
* Once the remote stops flashing the remote is paired to the adjustable base.
If the PAIR button continues to flash for more than a 3 seconds please contact Customer
Service for further troubleshooting.
To Next Page
Loading...