6 Troubleshooting
SMA Solar Technology AG
User Manual STP33-62-US-41-BA-en-11 57
Event number Message, cause and corrective measures
10110
Time synchronization failed: [xx]
No time information could be called up from the set NTP server.
Corrective measures:
• Ensure that the NTP server was configured correctly.
• Ensure that the inverter is integrated into a local network with Internet
connection.
10118
Parameter upload complete
The configuration file was loaded successfully.
10248
[Interface]: network busy
The network is busy. Data exchange between the devices is not at an optimum
and is greatly delayed.
Corrective measures:
• Increase the query intervals.
• If necessary, reduce the number of devices in the network.
10249
[Interface]: network overloaded
The network is overloaded. There is no data exchange between the devices.
Corrective measures:
• Reduce the number of devices in the network.
• If necessary, increase the data query intervals.
10250
[Interface]: package error rate [ok / high]
The package error rate has changed. If the package error rate is high, the net-
work is overloaded or the connection to the network switch or DHCP server
(router) is impaired.
Corrective measures if the package error rate is high:
• Ensure that with an Ethernet connection, the network cable and the
network connector are not damaged and that the network connectors are
correctly plugged.
• If necessary, increase the data query intervals.
• If necessary, reduce the number of devices in the network.
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