Smart Lock S31 User Manual

9
5.4 Trouble Shooting
1) How to read operation records?
In the Records of the main interface. / Or in Web TTLock.
2) What is the maximum limit of e-Key?
No limit.
3) Can be used same user name at same
time on different mobile?
No, it can’t. But you can authorize the admin to other
user.
4) Whether to download unlock records?
Bluetooth: you can download in web
Non-Bluetooth: can not download
5) Why can’t I unlock it after open the
passage mode
You need to perform an unlock verification in any method,
than the passage mode will take effect.
6) APP can add maximum limit of the
locks
Not limit.
7) Is it possible to obtain passcode, add
fingerprint and card remotely?
A) Non-custom passcode: can be obtain directly;
Custom passcode: can be obtain remotely by adding
gateway.
B) Fingerprint: do not support remote addition for the
time being.
C) The remote add card currently only supports Android
phones with NFC
8）After installation, touch sensing
keyboard, screen no respond
a) In this case, first check that the positive and negative
electrodes of the battery have been installed upside
down, whether the battery has enough power
b) Remove the back panel and see if it's connected.
c)
To eliminate the above situation, you need to remove
the lock ,check whether the wires of the lock body are
squeezed, and the re-wire.
9)What is the reason why the smart lock
consumes fast power?
a) Poor battery quality
b) Short circuit
10)How many times will the passcode be
locked? How long is it locked?
Bluetooth: Enter wrong 5 times and lock for 30 seconds
Non-Bluetooth: Enter wrong 5 times, lock for 1 seconds
11)Unable to register fingerprint
Check the fingers for dirt or wear, check the fingerprint
head on the lock for dirt and oil stains, etc.
Check to see if the fingerprint is working properly(Press to
see if there is any responds.

Smart Lock S31 Specifications

General

Brand	Smart Lock
Model	S31
Category	Locks
Language	English