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Ask-a-Tech Operations Ask-a-Tech Home Page
Figure 9-2 Sample Ask-a-Tech page
There are two main sections on the home page:
• Ask-a-Tech Pulse
• What Do You Want To Do?
9.3.1 Ask-a-Tech Pulse
The Ask-a-Tech Pulse is a capsule summary of recent activity. Selecting an item from the list
opens the complete tip. An icon along the right-hand edge indicates the type of tip:
Information on a tip page varies depending upon a number of factors; the type of tip, the
complexity of the issue, and what is required to resolve the situation. Tip pages allow you to track
the complete history of a tip, from the original question to the verified repair (
Figure 9-3).
Icon
Name
Description
Question Indicates a question a member is asking of the group.
Answer
Indicates an answer a member has posted in response to
a question.
Best Answer
Indicates what the community has determined to be the
best answer to a question posted by a member.
Fixed Indicates there is a verified solution to a posted question.
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