Snow Peak Entry Pack TT - FAQ; Warranty; Repair

Broken pole
Tape
Tape
Repair
pipe
Q: What can be done if a pole is broken while the tent is in use?
A: For an emergency treatment, use a repair pipe or splint, and
secure with vinyl tape. Or fully disassemble the tent for repair.
Q: What can be done if the tent/tarp cloth is damaged or rips while
the tent is in use?
A: Seal the area with packing tape on both sides or use a tent repair
kit that can be purchased from your local outdoor gear retailer.
When using a repair kit, read the instructions carefully.
Q: What can be done when the water-repellent finish degrades?
A: The water-repellent finish will lose its effectiveness with repeated use. When the material’s water
repellence decreases, please use a water-repellent spray that can be purchased from your local
outdoor gear retailer. When using such sprays, please follow the product’s instructions.
Q: What can be done if mold develops on the tent material?
A: Wipe the affected area with a dry cloth and sterilize with alcohol. When the material has a color
change due to mold, this color change cannot be removed. Removing mold with excessive force
may result in further deterioration of the material and the coating finish.
FAQ
●If a professional repair is necessary, please contact the dealer where the product was sold or Snow
Peak Customer Service.
●Please dry and clean the product before sending it for repair.
●Please stick a memo onto the damaged area of the product. In the memo, include details explaining
the circumstances that led to the damage.
●The cost of repair will be determined as follows:
1．If the damage is subject to warranty, transportation cost (both ways) and repair cost will be
covered by Snow Peak.
2．If the damage is not subject to warranty, transportation cost (both ways) and repair cost will be
covered by the customer.
Regarding Repair
The specifications of Snow Peak products are determined based on field testing and quality control,
ensuring proper function and longevity of every product. If apparent defects in the manufacturing of
the product are found, the defective product will be repaired or exchanged free of charge. Damages,
as follows, are not covered under warranty.
Regarding Warranty
1．Damagecausedbyimproperuse.
2.Materialdeteriorationcausedbyageortheinfluenceofultravioletrays.
3.Damagecausedbymodificationsorroughhandling.
4.Damagecausedbyunforeseenaccidents.
5.Damagenotcausedbydefectsinthemanufacturingprocess.
6.Damagecausedbydustorrust.
7.Damageordefectscausedwhendismantlingtheproduct.
8.Damageanddefectscausedbydroppingorothershockstotheproduct.
9.Defects,breakageordeteriorationofreplaceableparts.
10.Damagecausedbyuseoftheproductincombinationwithothermakersproducts.
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