Soberlink Cellular - Troubleshooting Common Errors; Maintenance and Warranty Information

8
Predictable Use Problems
• Failure to use correct power supply
• Failure to re-charge the Device
• Failure to use provided Soberlink mouthpiece
• Failure to follow proper test preparation
• Failure to provide a sufcient breath sample(i.e. 4 continuous seconds)
• Failure to wait 20 minutes after eating, drinking or smoking before
submitting a breath sample
• Failure to comply with the instructions prompted by the Device
• Failure to wait 15 minutes between submitting breath samples
• Failure activate the Device with the Sober Sky Web Portal
*The Device must be activated on the Sober Sky Web Portal before submitting
a test. If necessary, contact Soberlink Healthcare at support@soberlink.com or
844-265-0463 to create a Sober Sky Web Portal account.
The table below lists a range of Device errors and is provided to help eliminate
confusion and prevent downtime by supplying troubleshooting steps.
FOR FURTHER ASSISTANCE, OR TO RETURN A MALFUNCTIONING DEVICE, CONTACT
SOBERLINK HEALTHCARE AT SUPPORT@SOBERLINK.COM OR 844-265-0463.
Error Code Solution
1 - 10 Wait for the Device to power off, then power on the Device and retest.
Return the Device if error persists.
1000 - 10999 Wait approximately 30 minutes and retest in an area with adequate
cellular coverage.
Return the Device if error persists.
11000 - 11999 The Device is unable to perform a test. Follow the prompts on the Device
screen and retest.
Return the Device if error persists.
12000 - 12999 Wait for the Device to power off, then power on the Device and retest.
Return the Device if error persists.
13000 - 15999 Wait approximately 30 minutes and retest in an area with adequate
cellular coverage.
Return the Device if error persists.
Maintenance and Warranty
DO NOT use alcohol or other chemical cleaners to clean the Device, only water
and a soft cloth.
DO NOT submerge the Device in water.
Repairs of the Device may be performed only by Soberlink Healthcare or an
authorized service technician. Only original parts may be used in the Device. For
Warranty information, review the Soberlink General Terms and Conditions found
at www.soberlink.com/general-tc/.
Troubleshoong