COMMON PROBLEMS AND TROUBLESHOOTING METHODS
a. FAQ and Troubleshooting
No power, “start”
won't light up.
Errors Causes Solutions
1. Battery is poorly connected
2. The fuse is blown or in poor contact
Twist the throttle,
the motor won’t
start.
Speed is slow or
mileage is short.
Battery won’t
charge
1.Low battery
2.Handle lever is not returned
3.Parking button is not switched off
4.Throttle fault
5.Controller connector is loose
6.Controller fault
7.Motor fault
1. Charge the battery
2.Return the handle lever
3.Press the parking button to unpark
4.Replace the throttle
5.Replug the controller connector
6.Replace the controller
7.Replace the motor
1.Low battery
2.Flat tire
3.Overloading
4.Poor braking
5.Battery aging or reaching end of life
1.The charging plug is poorly connected
2.Did not use the correct charger
3.Battery aging or reaching end of life
1. Please check if the main battery plug is properly connected
2. Please change the fuse
1.Charge the battery
2.Please inflate the tires to normal pressure before riding
3.Observe load limits
4.Replace brake pads and check the brake system before riding
5.Replace the battery
1.Please check if the main plug is properly connected
2.Please use SOCO designated charger
3.Replace the battery
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