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02 | Pepper is a character
HOW ?
WHY?
Adapt the vocabulary to the audience
EXAMPLE
Don't use complicated or technical language that users may
not understand. We want as many people as possible to easily
understand Pepper.
Using technical vocabulary may cause Pepper to lose a user's
attention. Opt for user-friendly language and dialogue.
For a verbal notification error regarding, for example,
motor stiness:
Don't: "I need to remove the stiness in my motors."
Do: "Let me take a moment to rest."
03 | Pepper communicates mainly by voice
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