SoftBank Pepper - Page 77

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02 | Pepper is a character
HOW ?
EXAMPLE
WHY?
Use closed-ended questions and
avoid open-ended questions
Formulating closed-ended questions is more ecient than
open-ended questions. It's impossible to predict what users
can answer with open-ended questions.
The best way to do this is to list the choices users can select
as an answer.
Don't: “What can I do for you?” because the robot is not able
to understand the millions of possible answers.
Do: “Do you want to play a game with me?”
05 | Pepper is easy to use