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Bad Serial Port
Are you sure the serial port actually works? Some PCs ship
with serial ports that are disabled (in the BIOS configuration).
Sometimes PC serial ports conflict with each other. Twenty-
five pin serial ports require a 25 to 9 pin adapter. A working
and reliable 9 pin serial port is required to use this software.
Please resolve any serial port reliability concerns before con-
tacting technical support. Most common “PC Doctor”packages
include a special loopback connector that can be used to diag-
nose serial port problems.
Backing Up Your Work
After you have spent time configuring a system, you probably
want to save your work. The web interface provides a way to
save a complete backup of the configuration.You should keep a
few things in mind when backing up data.
• Don’t rely on leaving a floppy at the customer site.
• You should name each backup file with a unique identifier;
it is easy to get an old and new backup confused.
• Without a good system for storing backup files, it can be a
real challenge to find the proper files a few years later. Make
sure that by the time you need the backup, you’ll still be able
to find it.
Interface Cable Description
The cable required to configure the system has a six conductor
modular plug on one end and a D9 female plug on the other
end. Flat six conductor telephone conductor cable is used. The
pinout is shown in the diagram.
The communications settings are as follows: 19.2kbps, no par-
ity, 8 data bits, 1 stop bit, no flow control.
You may use any terminal emulation program to check the
cable and connection. With the cable and software connected,
press reset on the Control 2. You should see a welcome message
and a “Debug>” prompt. For a quick check of the software,
type “PING: 100”; the Control 2 should respond with
“PING:101.”
interface Cable Pinout
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