Sonic SoundGate 3 - Page 51

51
SOUNDGATE 3 · USER GUIDE
Phone Problem Solution
The SoundGate 3
phone key does not
blink when the
phone is ringing,
and there is no
ringing indication
in the hearing
aids
The SoundGate 3 and phone
are not paired to each other
Pair the SoundGate 3 and selected Bluetooth
®
phone
(see pages 28 to30)
The Bluetooth
®
function and/or
power are turned OFF on the
SoundGate 3 or Bluetooth
®
phone
Ensure the SoundGate 3 and Bluetooth
®
phone
are powered ON. Refer to the manual of your
Bluetooth
®
phone to ensure Bluetooth
®
function
is active.
The SoundGate 3 battery
is critically low
Recharge the SoundGate 3 battery
The SoundGate 3
phone key is blinking
when the phone is
ringing but I hear no
ringing indication in
my hearing aids
The SoundGate 3 is out of range Ensure the SoundGate 3 is kept within 40 inches
(1 meter) of the hearing aids. For optimum
performance always use the neck strap antenna
The audio in my
hearing aids drops
out
The SoundGate 3 is out
of Bluetooth
®
range
Ensure the SoundGate 3 and Bluetooth
®
phone are
within the recommended 33 feet (10 meters) of each
other
The neck strap antenna is not
mounted to the SoundGate 3
While streaming, it is recommended to use
the neck strap antenna to prevent drop outs