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SONIC · SOUNDGATE 3
Phone Problem Solution
The other party
has difficulty
hearing my voice
on the phone
The SoundGate 3 microphone
is not picking up your voice
clearly
Ensure the SoundGate 3 microphone is positioned
within 12 inches / 30 cm of your mouth during
phone conversation
I have difficulty
understanding
the other party
when I am in noisy
environments
Environmental sounds
interfere with speech
understanding
Press and hold the volume up or down key
for 2 – 3 seconds to mute the hearing aid
microphones.
Caution: Do not mute the hearing aid
microphones in listening situations that require
your better hearing, e.g., traffic.
Volume is insufficient Adjust the volume on your SoundGate 3 device
to a sufficient volume to improve understanding
I hear beeps in
my hearing aids
when operating
my mobile phone
The key press feature is
activated in your mobile phone
Refer to the manual of your phone to deactivate the
key press tone feature
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