3. Make sure your Wi-Fi network runs on the 2.4GHz band.
4. Make sure you entered a correct Wi-Fi SSID and password, no special characters
contained. A wrong password is a very common reason for pairing failure.
5. You may get the device close to the router for a good signal transmission while pairing.
6. Please try to pair the device in the compatible mode.
Wi-Fi devices "Offline" issues
Please check the following issues by the Wi-Fi LED indicator status:
The LED indicator blinks once every 2s means you fail to connect to the router.
1. Maybe you entered a wrong Wi-Fi SSID and password.
2. Make sure your Wi-Fi SSID and password don't contain special characters, for example, the
Hebrew, Arabic characters. Our system can't recognize these characters so that fail to connect
to the Wi-Fi.
3. Maybe your router has a lower carrying capacity.
4. Maybe the Wi-Fi signal strength is weak. Your router is too far away from your device,
or there may be some obstacles between the router and the device so that the signal
transmission is blocked.
5. Be sure that the MAC of the device is not on the blacklist of your MAC management.
The LED indicator flashes twice on repeated means you fail to connect to the server.
1. Make sure the Internet connection is normal. You can use your phone or PC to connect to the
Internet, and if you fail to access, please check the availability of the Internet connection.
2. Maybe your router has a low carrying capacity. The number of devices connected to the router
exceeds its maximum value. Please check the maximum number of devices that your router can
carry. If the number of connected devices exceeds the maximum value, please delete some
devices or change a larger router and try again.
3. Please contact your ISP and confirm our server address is not shielded:
cn-disp.coolkit.cc (China Mainland)
as-disp.coolkit.cc (in Asia except China)
eu-disp.coolkit.cc (in EU)
To Next Page
Loading...
