Sonoro ORCHESTRA - Troubleshooting Orchestra Issues; Orchestra Warranty Information

© sonoro audio GmbH 2022
11
GB
7. TROUBLESHOOTING
Malfunctions can occur with any electrical equipment. This is not necessarily due to
ORCHESTRA defect. As such, you should check the following table to see if you can
eliminate the problem yourself.
Malfunction Possible cause Solution
No sound
Amplifier problem
Connect a known working louderspeaker to the
amplifer outputs. If there is no sound, verify all the
electronic are on, the signal routing is correct, the
source is active, the volume is tuned up, etc.
The speaker cables
are not connected
properly
Check all the connected cables in between
amplifer and ORCHESTRA’s speaker teriminal are
connected properly.
Poor low
frequency
respond
Speaker cables
are wired in wrong
polarity
Check the amplifier (+) terminal is connected to
ORCHESTRA’s (+) speaker teriminal. Again,
checked the amplifer (–) terminal is connected to
ORCHESTRA’s (–) speaker terminal.
Constant noise
such as buzzing,
humming
Poor grounding of
the amplifier
Check and correct the amplifer
grounding problem.
Faulty cable Replace with a good cable.
Intermittent
output such
as cracking or
distortion.
The speaker cables
are not connected
properly
Check all connectors at amplifier and ORCHESTRA
to make sure that they are correct and tight.
8. WARRANTY
When submitting warranty claims, the following applies without restricting your legal rights:
• Warranty claims can only be asserted within a period of max. 5 years (1 year in North
America and Australia), calculated from the date of purchase.
• sonoro audio GmbH shall, at its own discretion, repair or replace ORCHESTRA free of
charge any defects caused by material or manufacturing defects within the warranty
period.
• In case of a complaint, please contact our customer service department. You can find
contact details on the back cover or at www.sonoro.com.
• No new warranty period begins following repair or replacement of ORCHESTRA. The
warranty period of 5 years (1 year in North America and Australia) from date of purchase
remains applicable.
• Excluded from the warranty are batteries, damage caused by improper use, normal
wear and tear, as well as defects which only minimally affect the value or usability of
ORCHESTRA. The warranty also expires in case of any modifications not made by our
authorised service centre
• This guarantee does not restrict or cancel the purchaser‘s free recourse to the rights set
forth under statutory regulations concerning defects.