24
Causes What to do
I hear breakup during audio transfer
• The PartnerMic device is
too far away from the
hearing aid or shielded
by an obstacle (e.g.
human body)
• Do not exceed the maximum
distance and adjust the device
orientations
The volume during streaming is not comfortable (too low or
too high)
• The volume levels are
not set correctly
• Adjust the volume using the
RemoteMic and the streamer’s
volume buttons
There is too much noise, I cannot understand the speaker
• Your hearing aid
microphones are set
too high
• The PartnerMic rubs
against the wearer’s
clothing
• The settings of your
hearing aids are not
right
• Reduce the hearing aid volume by a
long press of streamer button
• Place the RemoteMic closer to the
mouth of the speaker (20 cm, 8”)
• Use the RemoteMic button to
increase the volume of the
RemoteMic
• Make sure the PartnerMic is clipped
on rmly. Clothing should not cover
the PartnerMic
• Please ask your hearing care
professional to netune your hearing
aids
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