Sony HT-MT300/B User Manual

Network Error or Can't Access the
Network Appears When I Access an
Internet Content
Applicable Products and Categories of This Article
Follow the steps below to troubleshoot different types of connectivity issues:
Note:
 Refer to the product's manual for model-specific information on how to complete the steps in this
solution. Manuals are posted on your model support page.
 Each of these steps represents a possible solution to this issue, check if the error continues to
appear after completing each step.
 If Feature not available or Service cannot be accessed at this time appears, it's possible that
there's an issue with the service itself. Wait a moment and try again.
1. Test the internet connection with a different device, such as a computer, to verify if internet
access is available.
Note: If necessary, contact your Internet Service Provider (ISP) for assistance to re-establish or
re-activate your internet connection.
2. Confirm that you've established an active internet connection using a wired or wireless
connection.
Note:
 Some routers have a Wi-Fi Multi Media (WMM) setting that can help control the streaming
video. If using a wireless connection, contact the router manufacturer for assistance on
changing the WMM setting to help control latency and jitter when transmitting multimedia
over a wireless connection.
 If using a wireless gaming adapter for connection, make sure it's set up properly .
3. Make sure the device has the latest system software update installed. You can do this from
the Settings menu of your device (recommended), or download the software update from support
website. Downloads are posted on your model support page.
4. Test if the error message only appears when you access one particular online service or content.

Sony HT-MT300/B Specifications

General

Brand	Sony
Model	HT-MT300/B
Category	Speaker System
Language	English

Summary

Troubleshoot Network Errors

Check Feature or Service Availability

Verify if a feature or service is temporarily unavailable and try again later.

Test Internet Connection

Verify internet access with another device and confirm wired/wireless connection.

Update System Software

Ensure your device has the latest system software installed for optimal performance.

Reset Network Devices

Reset your cable modem or router by unplugging it from the power outlet.

Configure DNS Settings

Change the Primary and Secondary DNS to public servers like 8.8.8.8.

Factory Reset Device

Reset the device to its original factory default settings.

Troubleshoot Audio System Sound Issues

No Sound from Home Theater/Audio System

Check cable connections, ARC compatibility, and audio output settings.

No Sound from Wireless Subwoofer/Speaker

Verify power, volume, LED status, and router frequency for wireless audio.

Low Sound from Wireless Subwoofer

Adjust subwoofer volume and check bass levels in audio sources.

Low Sound from Sound Bar

Adjust sound bar settings like VOICE, subwoofer level, and Night Mode.

No Sound via TV ARC Connection

Ensure ARC compatibility, correct HDMI connection, and enabled Control for HDMI.

Update Audio System Software

Update your TV and audio system software to the latest version.

Clear Cache on Android TV

Perform clear data and clear cache for apps on an Android TV device.

Adjust Audio Format Settings

Set TV digital audio output to PCM if incompatible with Dolby Digital or DTS.