Troubleshooting Steps for all Bluetooth Speakers
1. Fully charge the speaker before using it for the first time
https://helpguide.sony.net/speaker/srs-xb2/v1/en/contents/image/i0020_X33.png
2. First time pairing is not the same as second time pairing
Many new devices automatically go into pairing mode the first time you turn them ON, but you
will have to manually put your device into pairing mode second time onwards
For manual pairing, you might have to press and hold the pairing button for 5- 7 seconds
You will often hear an audio cue or see some flashing lights to inform you that your device has
entered pairing mode (Check your brand manual to find out more)
https://helpguide.sony.net/speaker/srs-xb20/v1/en/contents/image/i0230_XB20.png
3. Wireless speaker connectivity range is up to 10-15 meters
If you’re unable to connect within this range, check Bluetooth version and android version of
your device (If the BT version is old the range gets decreased and in some cases it does not
connect)
Try connecting with another device to rule out issues with the speaker.
4. Try turning Bluetooth mode OFF and ON again
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